Denise Caldwell Email and Phone Number

Access control management and Active Directory proficiency. Ensuring that users have the appropriate access for their job roles. Provisioning of new hires, role changes, name changes, and terminations.

Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products. Able to communicate effectively and train when needed. Able to translate technical knowledge into actionable direction. Escalate issues as needed and follow up effectively. Duties include but not limited to: • Resolve Helpdesk tickets in a timely fashion and fully document event• Meet with department heads, managers, end users, and others, to forge relationships and better overall communications.• Update / Upgrade hardware and software on endpoints as needed• Setup and maintain mobile devices including services and MDM solution• Provide assistance with audio/visual equipment as needed.• Ensure invoice were processed, warranties renewed, track licenses, etc.• Responsible for Personnel Access Form (PAF) Process • Aided in Audit requests and tracked finding, correlating with remediation efforts• Cleaning and organizing all IT Areas. Including wiring closet and storage areas• Placed, tracked and ensured fulfillment of hardware orders - DELL, CDW, etc.• Coordinate support calls with all vendors during onsite visits• Developed SOPs, end user training docs and other documentation• Experience with Office 365 , Dell Kace, LaserPro versions 15 & 16, Synapsys, Jack Henry

I owned and operated a family child care in my home. I provided age appropriate activities for different age groups of children in my care. I used Excel, PowerPoint, Outlook, and Word to create business documents and policies. I held open house functions, provided training for other caregivers, and parents.