Denise Cooley Email and Phone Number

• Provide oversight to achieve a stated outcome.• Effectively coordinating numerous projects, managing different stakeholders, mitigating challenges, and working to achieve the desired outcome • Managing a team with a diverse array of talents and responsibilities.• Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance.• Working on strategy with the marketing team.

•Scheduling division meetings, taking minutes, distributing agendas, scheduling rooms for meetings or events, and all other support including purchasing supplies and adhering to budget constraints.•Complete typing/computer work, photocopying/scanning, mail distribution, data entry, on-campus courier service, and other standard day-to-day administrative tasks. •Serve as secretary for division and other related meetings, arranging conference calls if needed and recording and distributing minutes.•Compose memos, letters, agendas, etc., facilitating necessary written correspondence.•Make available to faculty advising, budget, and administrative forms as needed.•Maintain electronic and/or hard files (e.g. syllabi, final exams, attendance records, applications, and personnel records and events documents) for university accreditation and archival needs, handling confidential information and adhering to FERPA regulations.•Schedule courses and initiate Intents for payment for Adjunct/Summer/Overload instruction, in cooperation with the Registrar’s Office and Academic Affairs.•Support the appointment of adjunct instructors and new faculty members, providing orientation and procedural information, and customer service as needed.•Act as point-person for budget paperwork (PO requests, check requests, etc.) as needed, collecting and/or completing requests, gathering signatures, and filing copies.•Maintain web pages for all divisions including but limited to adding pictures or stories that share students experience at Newman.•Provide customer service support to faculty within the divisions, as well as to staff and students as relevant, liaising between academic and administrative agents.•Assist Chairs with progress toward the university-wide strategic plan and its objectives.•Assist in organizing, promoting and hosting/carrying out school functions, lectures, conferences, events, and selected courses, as time allows.

• Collect payments via cash, check, credit card and through various electronic payments.• Maintain daily deposits to various accounts• Verify all books balance• Maintain all student parking permits• Verify bookstores sales via cash, checks, credit cards and financial aid• Take payments for various activities and clubs on campus• Verify and distribute refunds from students accounts• Process and mail out monthly statements• Greet students who enter the office.• Maintain all FAFSA forms and appropriate forms to students• Verify and check-in all needed paper work for FAFSA verification• Maintain all office supplies• Ensure that students questions get answered in a timely manner• Create and send out award letters• Assist student accounts in receiving payments• Input work-study pay into Empower system and verify they do not exceed their maximums • Perform general office work (fax, file, answer phone calls, etc)

• Answer incoming calls• Input information into a variety of databases• Trouble shoot, analyze and resolve customers issues• Interact with inter-company departments to assist with consumer support• Aid employees in maintaining satisfactory levels of customer focus• Advise consumer of rights regarding regulations established by Federal Communication Commission• Review account information and suggest appropriate options to improve customer satisfaction