Denise Cooper Email & Phone Number

Stoney Creek, Ontario, Canada

●Builds and maintains strong customer relations including interacting directly withcustomers, booking appointments, obtaining purchase orders, and handling customerissues and inquiries.●Addresses and resolves customers issues and complaints or moves up to management.●Writes and presents Internal Service reports for customer activity and complaints.●Completes Quotes, ISO documentation as required per each service job.●Warranty documents and RMA follow up with customers and manufactures.●Manages the work order process including opening work orders, reviewing work orderinformation, forwarding work orders to the appropriate staff, modifying and revising workorders as required, and reviewing completed work orders for accuracy and consistency.●Ensures open lines of communication are maintained between the customer and servicedepartment throughout the work order process and between all departments for eachservice project by information sharing.

●Inventory management●Research and order parts●Complete parts requisition forms●Maintain and organize parts room●Review vendor invoices●Set up new vendors and maintain master files●Ensure required back up is included with all invoices●Reconcile vendor statements●Follow up with vendors on any outstanding items●Meet month-end deadlines●Create, receive, and prepare Purchase Orders for payment●Create new item numbers daily●Bill parts to work orders●Daily work in Autofluent by TABS

Stoney Creek, On

●Review vendor invoices●Submit credit application●Ensure required back up is included with all invoices●Meet month-end deadlines●Answer phone calls and direct to appropriate division●Ensure logbooks are filled out correctly●Create, receive, and prepare Purchase Orders for payment●Order uniforms for new employees●Maintain shippers and receivers daily●Process rental department repair work orders from start to finish●Complete bank deposits and petty cash reconciliation●Member of JHSC●Maintain preventative maintenance schedule●Prepare service technician payroll●Manages the work order process including opening work orders, receiving information, forwarding to appropriate staff, modifying and revising as required, and reviewing completed work orders for accuracy and consistency●Schedule and dispatch field technicians accordingly

Burlington

●Inventory management●Research and order parts●Complete parts requisition forms●Maintain and organize parts room●Review vendor invoices●Set up new vendors and maintain master files●Enter vendor invoices into Accounts Payable system●Ensure required back up is included with all invoices●Reconcile vendor statements●Follow up with vendors on any outstanding items●Meet month-end deadlines●Answer phone calls and direct to appropriate division●Create and explain monthly Shop cost sheet●Send work orders to leasing partners for leased units●Attend weekly meetings to take minutes and create agenda●Maintain Super Sleeve and remote hose inventory●Update sleeve billing sheets daily and invoice●Create invoices and record work done for customer units●Ensure all pre-trips and log books are filled out correctly●Hand out PPE/Tools to field staff●Create, receive, and prepare Purchase Orders for payment●Create new item numbers daily●Bill parts to work orders●Daily work in Microsoft Dynamics AX and Autofluent by TABS●Assist in creating inventory and service modules●Order uniforms for new employees / current employee yearly allowance

Mississauga

●Invoice customer orders from previous day●Contact suppliers for price and availability●Check and update outstanding purchase orders●Prepare suppliers invoices for accounting●Place orders with various suppliers daily●Maintain back order system●Invoicing in the JDE system and coding of all parts bills to correct G.L. accounts and freight coding●Purolator project manager (nation wide)●Service / Admin. back up●Schedule and follow through with Van Inventory ●Close all open work orders and prepare inventory count sheets●Enter cycle count (van inventories and annual parts inventory)●Correct any variance with technicians van inventory●Dock and Door Parts Specialist●Order Desk back up●Inventory Control●Rename, check, and file scanned work orders

Mississauga

●Take customer orders over phone●Order parts for technicians●Look up parts on computer or in books●Look up price and availability for customers and technicians over phone and in person

●Pick Orders for Customer and Technicians●Put new stock away●Run and Pick Van Replenishment●Receive in new orders from vendors and release to proper persons●Help Customers at the Service Desk●Pick and Pack up other Branch Stock Orders

●Food preparation●Customer service●Opening and Closing (key holder)●General cleaning duties●Prepared and called in Sysco orders●Called in vegetable and bread orders●Trained new employee's●Assisted in schedule making