Train and supervise customer service reps and tellers. Promote an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.

Engage in high volume campaigns for new and existing Verizon customers. Met/Surpassed monthly quotas. Professionally handled 300+ calls daily.

Promoted to manager position to recruit, train and supervise branch employees. Develop and manage external financial relationships and constantly look for ways to strengthen overall branch performance.•Responsible for improving branch performance and sales revenue growth.•Motivate team to meet/exceed branch sales goals by using in action coaching, 1x1 coaching, providing clear direction and positive leadership. •Write and deliver employee performance reviews; create action plans and performance improvement plans as needed.•Build and maintain external financial relationships with consumers, small business and commercial accounts.•Conduct sales clinics and contests to improve performance and motivate team to achieve quarterly goals. •Conduct branch inspections of marketing material, charting, and customer service scores to ensure compliance with bank procedures. •Deliver coaching and training that reinforces behaviors of Branch Operating Model, charting, FiNaping, sales and service leads, referrals and customer service for 17 branches within In-Store Branches.

Sales Manager 2003-2005Customer Care Consultant 2002-2003•Manage and develop 30-80 Customer Care Consultants by providing on-going coaching and feedback.•Ensure Customer Care Consultants understand the sales process and grasp the importance of each aspect of the process. •Manage 40-80 high volume accounts per day and register 40-60 new customers per day.

•Managed office for Director of Medical Psychiatric Unit/Interim Chairman of Board of Psychiatry as well as in patient unit. •Responsible for demographic, scheduling, insurance verification and authorizations for hospital based consults, billing and follow-up on insurance issues. •Updated, daily, patients charts, prescriptions via e-physician program