IConnect serves as a comprehensive contact center that promotes exceptional quality and customer service to internal and external customers of IU Health Physicians.Responsibilities:Directly supervise 35 team members, including 3 team leadsDevelop effective working relationships with service lines within the organizationDevelop monitor and evaluate results and statisticsCoordinate ongoing activities to meet objectives and goalsAdminister procedures for appointment scheduling, registration and insurance verification

Developed administered, organized and conducted complex training and educational programs.Designed and developed appropriate instructional procedures or methods such as individual training, group instruction, computer based etc.Maintain and review records of training activities and employee progress.Monitor the effectiveness training programs.

Developed training course content for both billing and scheduling within the GE Centricity Business (IDX) software.Wrote and proctored system assessments to determine level of competency for traineesCreated online training courses using Captivate softwareProvided system support for six (6) IU School of Medicine departments, including but limited to maintenance of system security for users

Supervised corporate training staffDeveloped and implemented training programs for 54 Field Sales Representatives and 32 Inside Sales Representatives.Managed technical support for field sales technologyEvaluate effectiveness of training initiatives and make recommendations for improvement to to sales management.Conduct semi-annual performance evaluations for for training personnelCreated video training as appropriate

Supervised 10 Inside Sales AssociatesProvided individualized training for team membersConducted regular business planning with team members regarding top retailer's needsInstilled a manner of thinking aimed at result and solution managementParticipated in recruited, screening, interviewing and hiring of Inside Sales staffDesigned and place recruitment ads in local newspapers