Denise Dijkstra Email & Phone Number

Rochester, New York, United States

-Review the 5500 process from initial preparation, quality assurance and act as point of contact for all client inquiries. -Responsible for team inbox dealing with escalations and manage timelines assuring the database accurately reflects status and resolve any issues that come in-Provide oversight and point of contact to clients in regard to 5500 filing.

Chandler, Arizona, United States

Liaison for our offshore teams, attorney network and legal teams to streamline processes and prioritize meeting all regulatory requirementsPull reporting from multiple systems to perform analysis and format for management and team productionPerform quality testing and monitoring to confirm accuracy and adherence to SCRA regulations and compliance Provide.

Chandler, AZ

Vendor management and oversight of process, escalations, turn times and overall portfolioLead meetings with assigned asset management companies to discuss audit findings, trending and ensure they are meeting performance standardsManage inventory of bank owned properties from foreclosure sale through evictions, marketing, and thru close of saleReview bank.

Chandler, Arizona, United States

Manage a team of 15 associates in a fast-paced production environmentPerform interviews, onboard and train new staff. Provide coaching and performance reviews as well as addressing and delivering all disciplinary actions. Review files for escalations and exceptions for missing documents and determine a resolution to satisfy each requestRefer to appropriate.

Chandler, AZ

Responsible for locating critical mortgage documents from loan origination to fulfill claim requirementsFile mortgage insurance claim and serve as a point of contact for all subsequent requestsResearch all disputes and provide alternative documentation along with detailed rebuttals to settle claims Created and maintained detailed reporting for both.