Denise Dill Email and Phone Number

All previous dutiesAssist in opening of Chicago officeTrain Customer Service Manager and Front Desk staffReceive, Input and Assign giftsComplete signing of Timeshare Sales paperwork with guest and notarizeDirect contact for new owners to answer questions or make changes to paperwork prior to closingContact owners with any discrepancies or inaccuracies of paperwork and complete corrections of paperwork or payment informationCoordinate with title services, legal and corporate office to ensure all paperwork complies with state regulations Track office supplies and order additional supplies as neededRedact all sensitive information from files and FedEx closed files to corporate office

• Place and receive phone calls to guests prior to arrival to confirm qualifications, review reservation details and terms and conditions of marketing package• Answer incoming calls/emails from guests with property questions, package and tour information• Reschedule and advise guests of missed tour and terms and conditions of package for not attending presentation• Collect payments for upgrades and extensions• Advise guests of tour details upon arrival• Problem solving skills to resolve onsite issues (incorrect bookings, inaccurate information and guest dissatisfaction) • Advise guest when terms and conditions of package are not met and collect rack rates for stay• Answer incoming call transfers from reservations to sell vacation packages• Ensure guests meet minimum qualification requirements for marketing packages

• Catering sales at the Springs Preserve and off site venues • Conducting tastings with clients• Managing all aspects of wedding and event coordination (set-up, strike, booking vendors, coordination with outside vendors, staffing, timelines, venue layouts, and much more)• Managing/updating catering system (caterease) and venue/floor plan system (social table)• Creating BEO’s • Upselling and exceeding sales goals• Promptly responding to emails, phone calls, and leads• Managing clients and staff at highly emotional events • Customizing and updating menus• Attending events and membership in related organizations (WIPA, CSA)• Attaining preferred vendors and pricing to benefit both the client and Divine Events• Preparing and editing contracts for clients• Collecting payments, sending invoices

• Compose and type correspondence including letters, e‐mail, etc. Distribute and file all correspondence• Create Banquet Event Orders and Menus• Send Brochures and Menus to clients and prospective clients• Assist in the maintenance of event schedules• Receive event deposits and pre-payment of events• Assist in sales and marketing efforts through site inspections, presentations, Bridal Shows and social clubs• Organize, Execute and Service Sales Events• Participate in local industry and association events.• Answer phone calls and retrieve voice messages, return phone calls, make reservations• Prepare documentation for Comps/events • Respond to customer inquiries• Communicate with clients and assist Manager with requests• Handle customer complaints• Coordinate timeline for events, help events to run smoothly and on time.• Manage kitchen and front of house staff• Train and supervise all staff for special events