My goal is to ensure your facility maintenance services run smoothly. I learn your company like it is my own so I can understand your challenges, goals, and know how to best support you. As an Account Manager at SLM Facility Solutions Nationwide with over 25+ years of experience, I have worked in many roles that have strengthened my account management, sales, and training & development skills. My 96% customer retention rate for over 100 accounts across the nation proves my dedication to helping my clients succeed. I take pride in maintaining strong client relationships. ๐๐ก๐๐ญ ๐ ๐ฐ๐ข๐ฅ๐ฅ ๐๐จ ๐๐จ๐ซ ๐ฒ๐จ๐ฎ:โข Manage your account with clear communication ensuring you are supported every step of the way.โข Assist with requests and issue escalation.โข Be the main point of contact for all matters pertaining to your account.โข Get you the best pricing possible through the contract negotiation process.โข Create a management plan customized to your needs. โข Provide a preventative maintenance program along with customized reporting.โข Being available 24/7 to ensure maintenance emergencies result in the least downtime possible.SLM Facility Solutions Nationwide offers over 30+ maintenance services such as handyman, HVAC/Refrigeration, electrical/lighting, plumbing, trash/recycling, grease trap pumping, sharps disposal, hazardous drug disposal, jetting, and more; preventative and emergency. Our customer service team is available 24/7 to assist with any questions, needs, repairs, or emergencies (with the toll-free line of 888-847-4449) to bring you the best customer experience possible. We are your ๐๐ง๐ ๐๐จ๐ฆ๐ฉ๐๐ง๐ฒ. ๐๐ง๐ ๐๐๐ฅ๐ฅ. ๐๐จ๐ฎ๐ซ ๐๐๐ฏ๐๐ง๐ญ๐๐ ๐.I am confident I can help you achieve your goals. If you would like to chat about our services or have any questions, ๐ฉ๐ฅ๐๐๐ฌ๐ ๐๐๐๐ฅ ๐๐ซ๐๐ ๐ญ๐จ ๐ฆ๐๐ฌ๐ฌ๐๐ ๐ ๐ฆ๐ ๐จ๐ซ ๐๐จ๐ง๐ญ๐๐๐ญ ๐ฆ๐ ๐๐ญ:Denise.fowler@slmfacilities.com267-429-7458A bit about me outside of work is I am a dedicated dog mom to a wonderful rescue pup named Belle. I have volunteered a good part of my life to the care and welfare of animals. โBe kind to animalsโ are words I live by.
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Account ManagerSlm Facility Solutions Nationwide Mar 2021 - Jan 2024Pennsylvania, United StatesSLM Facilities Nationwide Account Manager: (March 2021 โ January 2024)โข Responsible for managing a database of over 100 accounts nationwide.โข Operate as the point of contact for all matters specific to client portfolio.โข Strengthen and expand relationships with designated clients to ensure all business needs are met.โข Maintain a 96% client retention rate.โข Track key account metrics and service level agreements.โข Support sales by serving as subject matter expert on company solutions.โข Meet and exceed monthly upsell sales goals.โข Create and deliver Power Point presentations for account reviews to leadership team.โข Hold monthly and quarterly client business reviews to analyze KPIs and enhance service delivery.โข Identify and resolve service provider issues.โข Assist with client requests and issue escalation as needed. -
Account ManagerProactive Dealer Solutions Mar 2015 - Jul 2020Huntersville, North Carolinaโข Responsible for initiating and maintaining Business Development Centers in 30+ Auto Dealerships Nationwide.โข Managed Onsite Deliverables (Performance Coachโs impact during training visits).โข Managed all Client Communication via email and weekly conference calls.โข Managed Client Timeline for Installation, Recruiting, Scheduled Visits and Boot Camp Training.โข Coached Dealership personnel to reach and exceed Key Performance Metrics (Average Daily Call Volume, Contacts, Appointments, Sales).โข Analyzed Client Performance to provide support, feedback and training directives.โข Met and exceeded monthly sales goals (boot camp training and product sales).โข Created Visit Agendas and Action Plans for On Site Visits.โข Managed Client Retention and Exceeded all Retention Goals -
Education MgrSephora 2013 - 2015โข Responsible for driving all education and training in store.โข Responsible for Store Management duties to include opening and closing of store, management of staff, cash management, scheduling and achieving overall store sales goals.โข Perform orientation and ongoing training and support for all cast members.โข Perform product and category trainings and complete certification observations for areas of expertise; Skincare, Color, Fragrance.โข Track cast and leadership training participation and incorporate skill practices and retention checks.โข Review store reporting, brand comps, and cycle count reports to strategize training needs.โข Manage strong and successful relationships with brand partners. Coordinate and maintain brand visit calendar and sales events. Perform business reviews with brand account executives.โข Attend monthly education conference calls, district training seminars and quarterly company sales summits.โข Achieve and maintain top scores in cast member expertise and product knowledge. -
Assistant ManagerLowe'S Companies, Inc. 2009 - 2010
Denise Fowler Education Details
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4.0
Frequently Asked Questions about Denise Fowler
What is Denise Fowler's role at the current company?
Denise Fowler's current role is SLM Facility Solutions Nationwide | Account Manager | Customer Relationship Management | Assisting clients by managing sustainable facility services to ensure smooth business operations..
What schools did Denise Fowler attend?
Denise Fowler attended Canisius College.
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Denise Fowler
Washington, Dc1gwu.edu
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