Denise Harmse Email and Phone Number

Manage the Credit Control team (x3), carrying the responsibility of 4 Companies with FMG clients / Pick & Pay, Game, Makro, Shoprite, Musica, Jet Music, Garages (Engen/Caltex/Sasol/Bp/Shell)Exclusive Books, Edcon & Cum BooksTotal book value: R50MCompetent Areas Includes (but not limited to) – • Full control of the Debtor’s Department (3 Companies).• Assist the Financial manager as required.• Manage COD accounts.• Attend weekly meetings with credit controllers.• Client visits to ensure excellent customer service and satisfaction.• Formulate reports for Management• Liaise daily with Sales/Warehouse/Branch departments on customer queries and performance.• Supervise Credit limits increase applications (dealt with CGIC).• Manage and oversee a full spectrum of processes, including payment allocations, bank statement reconciliations, dealing with overcharges, issuing credit notes, invoicing, journals, new accounts, CGIC monthly reports, refund payments, and reconciliations.• Set objectives for the accounts receivable team that align with the accounting department’s goals• Ensure timely collection of payments.• Negotiate with clients in non-payment cases.• Prepare monthly, quarterly, annual, and ad-hoc forecasting reports.• Ensure high-quality invoicing and collection procedures that comply with the law.• Support Accounts Receivable Clerks on a daily basis and train new team members.• Ensure all team members follow the accounting principles.• Stay updated on industry and legislative changes.ACHIEVEMENTS: Reduced debtors overdue by 45%

Manage the Credit Control team (x3), carry responsibility for a book of R15m with clients including Massmart Builder’s Warehouse, and Mica DIY Depots.Facing the challenge of reducing Debtor’s days, resolving a crisis that had led to many accounts being over 120 days, driving the turnaround. Competent Areas Includes (but not limited to) –• Full control of the Debtor’s Department and book of R15m.• Manage all collections related to legal issues and liaise with attorneys.• Client visits to negotiate agreements and resolve issues.• Formulate reports and forecasts for Management• Liaise daily with Sales departments on customer issues.• Manage and oversee across the full spectrum of processes, including payment allocations, bank statement reconciliations, dealing with overcharges, issuing credit notes, invoicing, journals, new accounts, and RD cheques.• Set objectives for the accounts receivable team that align with the accounting department’s goal.ACHIEVEMENTS: Cleared R960k debt in 4 monthsLed the implementation of a Debtors’ System – with corresponding training - to ensure ‘easy-to-find’ documents, quick response, accuracy, and a 100% up-to-date environment.Through a proactive, well organised approach, together with strict but fair negotiation and client relationship skills was able to reduce ‘debtor’s overdue’ by 45% – clearing the book from R1.4million (over 120 days) to R450 000 within 4 months; and meeting targets every month.

Heading a Credit Control team and department (with a team of 2 Credit Controllers), with a book of R60m, including customers such as Edcon, New Clicks (Musica), Checkers, Look & Listen & PnP.Competent Areas Includes (but not limited to) –• Manage workflow and operations of the department and debtor’s book.• Oversee all legal processes relating to collections.• Compile monthly management reports (in addition to CGIC reports).• Issues release orders, and placed overdue customers on ‘stop supply’.• Ensure that all POD’s were sent on time to facilitate payment.• Liaise with Sales on customer issues.• Oversaw all processes and systems related to bank statements, reconciliations, credit notes, invoicing, journals, new accounts, forecasts, rebates and discounts.• Create procedures and policies that ensure timely payments while maintaining a high level of customer retention.• Reconcile complex accounts that have been escalated.• Monitor debtor balances to ensure a reduction in debtors.• Ensure credit and collection policies and procedures are followed within your team.ACHIEVEMENTS: Started as a Credit Controller, 2 years later was promoted to Department Supervisor.