Denise Hendrickson Email and Phone Number

Serve as the primary expert in clinical practice, providing consultation and leadership to ensure adherence to nursing practice standards and the Nurse Practice Act.Lead the development, review, and updating of policies, procedures, and protocols, ensuring alignment with the latest healthcare regulations and accreditation standards.Spearhead quality improvement initiatives, utilizing dashboards and metrics to identify gaps, plan interventions, and achieve or exceed nurse-sensitive indicators.Participates in risk assessment efforts, analyzing systems to enhance patient safety and optimize quality outcomes.Manage and execute complex projects, ensuring timelines and outcomes are met through effective planning, tracking, and resource allocation.Design and implement comprehensive education programs, assessing staff competency and providing continuous support to foster clinical excellence.

Directed daily operations for the ICU, IMCU, and Rapid Response Team, ensuring high standards of care, financial performance, and regulatory compliance.Maintained accountability for quality and safety measures, driving patient, staff, and provider satisfaction.Led HR functions including hiring, training, and performance evaluations, fostering a supportive and performance-driven environment.Utilized crucial conversation principles to provide constructive feedback, ensuring sensitivity to staff experiences and promoting a culture of continuous improvement.Conducted in-depth investigations into potential misconduct, applying just culture principles to ensure fairness and accountability across the team.

Promoted a healthy work environment by encouraging excellence in nursing practice, shared decision-making, and interdisciplinary teamwork.Acted as a key resource in patient care delivery, assessing clinical practice, identifying improvement needs, and implementing solutions.Collaborated with physicians, nursing leadership, and staff to drive process improvements and enhance patient care quality.

Developed and implemented policies, procedures, and standards for the Rapid Response Team, ensuring safe and effective practice.Responded to and managed critical in-hospital emergencies, including cardiac arrests and acute strokes, ensuring rapid and effective intervention.Ensured a culture of customer service to build trust-based relationships with RRT clients that were psychologically safe and supported.