HR OperationsEmployee Lifecycle ManagementCompliance and Policy ImplementationHR Information Systems: Implementation and ManagementPeople Analytics and DataBenefits and PayrollVendor Management

HR Policy and Compliance Management Initiated the creation of engaging HR newsletters and blogs, fostering effective communication, and keeping employees informed and engaged. HRIS Management Provided reliable support in personal administration.Supporting the Senior HR Business Partner in Retrenchment and Redundancy processesPayroll Process Implementation, Support and Management End-to-end employee Lifecycle Management Successfully orchestrated all aspects of LDM class sessions, including inviting participants, preparing engaging slide decks, and recording sessions for future reference.Established effective communication by sending reminders and frequent updates to attendees, fostering rapport and ensuring their awareness of upcoming events.Proactively researched and implemented strategies to increase leads and visibility on various platforms. Conducted research on networking events, suppliers, and services, to assist in enhancing the company's external collaborations.Assisted with the growth of the company's LinkedIn presence, promptly responding to messages and engaging with the professional community.Drafted, reviewed, and managed consultancy and employee contracts, ensuring legal compliance and clarity.Streamlined processes for background/reference checks, and management of 8 inboxes. Benefits administration and implementationEnd-to-end recruitment process. Annual and Mid-Year review process implementation and management

Actively managed and coordinated personal and professional calendars for 5 Executives. My dutiesassociated with this included but were not limited to providing multifaceted services to careerprofessionals by running errands, managing mail, and scheduling appointments. Making travelarrangements, including booking flights, hotels, ground transportation, and managing itineraries. Thisinvolves arranging visas, preparing travel documents, and providing the executive with relevantinformation for their trips.Set up an internal system to allow easy automatic alerts for executives and all senior management tonotify them of important deadlines. Managed and established SharePoint systems for our CFO.Building and maintaining relationships with internal and external stakeholders, such as clients,vendors, and colleagues. This includes acting as a liaison, representing the executive in variousinteractions, and ensuring effective communication between all parties.Scheduled regular maintenance of vehicles and set reminders for events such as personal birthdays, andappointments, and dealt with all personal errands as requested by 5 directors.Assisting with meeting preparation, which involved but was not limited to scheduling meetings,preparing agendas, collecting and distributing meeting materials, and taking minutes or notes duringmeetings. Involved with new staff recruitment. Utilizing LinkedIn and shortlisting candidates.the pipeline and keeping a record of top candidates.Scheduling and screening all interviews and serving as a key point of contact in the interview process.Capturing all vital staff information and kept our emergency documentation up to date.Responsible for onboarding and offboarding of new and existing staff. Provided induction and inception training for all newly onboarded staff. Offboarding of staff as required and assisting with exit interviews as requested

Originally hired on a temporary basis, alongside my Office Administrator role, to fill the Office Managerrole while on maternity leave. Permanently took over the majority of her tasks as detailed below.Through my advanced administrative and organisational, and analytical skills in overseeing day‑to‑dayoperational activities whiles also coordinating communications, financial processing, registration,recordkeeping, and other administrative functions.Managed the maintenance of office facilities and equipment by collaborating with and inspecting thework of repair contractors whilst also monitoring and overseeing the general cleaning of the office toensure it is in line with company cleanliness standards.I facilitated office productivity by coordinating personal schedules, quality assurance, and proceduralimprovements, and ensured scheduled required conference rooms, prepared agendas, and maintainedand monitored calendars to prepare for meetings and events.Through my interpersonal skills, I was able to cultivate a positive rapport with fellow employees toboost company morale and promote employee retention.Responsible for the acquisition of all IT equipment and provided training where needed, solving minorIT issues without escalating to IT Department. This ensured smooth operations for staff to limit theimpact on workflow.Responsible for the coordination of asset management and insurance claims within G7 forbroken/faulty equipment, as well as fault‑checked IT equipment before raising errors with IT Support.Responsible for arranging Birthdays, year‑end functions, and team building. These events had to bemanaged under budget and had creative solutions that brought value to the team.

Effectively managed administrative logistics of event planning, booking, and promotions. This includedcreating and maintaining event expenditures.Utilized my interpersonal skills and consulted with clients to determine the objectives and requirementsfor the events which allowed me to develop a professional relationship with clients, external vendors,and contractors to acquire beneficial contracts, and for future successful events. This included but wasnot limited to acquiring contracts and agreements to finalise negotiations and obtain approvalsignatures.Created, and composed daily posts for social media and helped build a corporate presence onFacebook and Instagram.Coordinated and managed 30+ various spa therapist calendars with specialised treatments according totime‑specific slots.Successfully upsold various treatments to maximize client experience based on their needs andincrease company revenue.Effectively utilised my relationship‑building skills to develop client relationships by ensuring guestshave memorable experiences through clear communication, successful teamwork, and outstandingcustomer service, thus encouraging repeat service. This included practicing conflict resolution toassist and deal with various client complaints.My workload included handling payments, processing credit card payments, and balancing dailytransactions. I thoroughly enjoyed capturing data into various reports and drafting graphs based onresults; this was a key essential; as I drafted reports to track client satisfaction, promotion satisfactionas well as the percentage of treatments being successful throughout the year.My ability to adapt allowed me to successfully assist my team at any given time when I was actingManager on duty; practicing strong self‑solving skills which allowed me successfully achieve mypersonal and company‑set targets.In 2019 and 2021 I received the top receptionist reward for the most sales within our front desk team

In my role as an assistant to the Spa Manager, I played a vital part in driving spa revenue growth through sales, service, and operational support. I actively contributed to increasing revenue by promoting and selling spa services. Additionally, I assisted in the smooth operations of the spa by maintaining a general appointment calendar and creating shift schedules for the team. One of my key responsibilities was assisting the salon manager by providing them with detailed weekly and monthly reports for the cruise, which helped in monitoring performance and making informed decisions. Furthermore, I efficiently handled the balancing and closing of end-of-cruise sales, ensuring accurate financial transactions. Through my contributions, I played a significant role in optimizing the spa's performance and achieving financial targets.

During my time as a spa therapist, I excelled in performing a wide range of slimming treatments and actively contributed to the day-to-day operations of the spa. Working seamlessly with my team members, I consistently demonstrated efficiency and productivity in delivering exceptional service to our clients. The nature of these treatments required me to personalize them according to each client's unique needs, allowing me to cultivate strong interpersonal skills and adapt to new concepts and treatment procedures. This experience not only honed my technical abilities but also enhanced my time management skills as I successfully managed multiple treatment programs for various clients. Through collaborative teamwork, I developed excellent communication and organizational skills, working collectively with my team to consistently achieve our targets. From January 2016 to June 2017, I thrived in this dynamic and client-focused environment, continually learning and succeeding in delivering exceptional spa experiences.