Denise Lessard Email & Phone Number

Dublin, California, United States

Handles all player, coach and team registrations with NorCal and US Club soccer, registration fee collections, club-wide communications and all program implementation on various DUSL financial and operating platforms.Builds and manages all program registrations for competitive, recreation, camps, training, and coach registrations.Migration from GotSoccer to GotSport application bringing over all player, coach, team manager, and staff records.

San Francisco Bay Area

Dublin, California, United States

Worked with multiple vendors and stakeholders to cross the implementation finish line for a fraud and disputes platform supporting self-service, immediate provisional credit, improved member communications, automating time-consuming processing to improve the member experience and reduce costs.

Pleasanton, Ca (Formerly D+H Usa Corp)

Led a software implementation team handling more than 100 ATM, Debit, and Credit card implementation events annually. Managed multiple projects while successfully leading Implementation Teams between 4 - 15 staff members. Oversaw overall department revenue, project scheduling, and capacity. Served as Program Manager for all EFT-related and card services projects - both software and services.Accomplishments:• Generated ~$1M in revenue annually by working directly with the sales team and financial institutions on product selection in the role of a Sales Engineer, as well as identifying new revenue sources.• Working knowledge of ISO8583 and various batch file layout formats• Enhanced the implementation experience for financial institutions by standardizing the implementation project plan and keeping it current through software evolution.• Resolved multiple data breach projects promptly by working extended hours, identifying cardholders impacted, creating detailed statements of work, and generating new cards to be ordered. • Facilitated the development of new, exciting product lines offering by serving as a Subject Matter Expert (SME) while participating in cross-functional product team meetings for new development, customer support, and sales.• Created project scopes and statements of work by consulting with financial institutions and vendors to address project requests / challenges.• Strategized and implemented Brand Flips for Visa / MasterCard programs.• Supported new chip card payment features by working with institutions and their vendors for multiple projects, including EMV (chip-cards), Apple-Pay, and Automatic Billing Updater.• Ensured technical support for customers by assisting, training, and mentoring the Client Support team as a Tier 3-Level support agent.• Promoted from Implementation Manager to Senior Implementation Manager through demonstrated success in revenue generation and leadership / mentoring impact.

Pleasanton, Ca (Formerly Harland Financial Solutions)

Led a team of 7 which provided testing implementation support on software / services payments projects. Created and maintained knowledge articles for improved issue and resolution. Provided technical support during the software or service go live.Achievements:• Developed and documented standardized testing project plans to more consistently test projects, regardless of vendor.• Assisted with the development of software course content and any necessary outlines, guides, handouts, etc as a subject matter expert.• Participated in cross-functional product team meetings, including all EFT / Card Services new software development to provide input for better product development.

Pleasanton, Ca (Formerly Concentrex)

Worked with financial institutions and payments vendors to install and configure payments processing software. Developed and documented standardized testing project plans to more consistently implement projects, regardless of vendor. Created and maintained knowledge articles for improved issue and resolution. Provided client support during the software or service go live.Achievements:• Installed and trained financial institutions across the country to use the UltraData EFT (card services / payments) product suite and tools, completing multiple projects simultaneously.• Worked with third party vendors and financial institutions to identify and quote various projects by consulting and creating the needed statement of work, resulting in additional department revenue.• Trained new implementation consultants on the standardized process, providing guidance through the learning curve.• Assisted with the development and upkeep of implementation course content and guides, which were used for financial institution training.

Bachelor Of Arts (B.A.), Organizational Management - Graduated With Honors - Summa Cum Laude

Master Of Arts (M.A.) Organizational Management, Concentration In Project Management, 3.5 Gpa