Accomplished Quality Assurance and Risk Management Professional with over two decades of experience in the financial services industry. Specializing in quality assurance, customer due diligence, regulatory compliance, and risk management. Proven track record of spearheading initiatives to enhance quality standards, mitigate financial crime risks, and ensure regulatory compliance within top-tier financial institutions. Demonstrates exceptional analytical skills, project management capabilities, and a commitment to continuous improvement. Adept at fostering positive relationships with stakeholders, drives operational efficiencies to achieve strategic objectives and enhance customer satisfaction. Competencies include: Quality Assurance, Risk Management, Regulatory Compliance, Strategic Business Analysis, Process Improvement, KYC, CDD, EDD, BSA, AML, Data Management, and Regulatory Audit Preparation.SOFTWARE + INFORMATION SYSTEMSSharePoint • Zoom • WebEx • MS Teams • Microsoft Office Suite • Adobe Acrobat Pro DC • SAP • Hogan • Excel • Tableau • Accurint LexisNexis • World Check