I love to dig into customer problems and solve them using modern technology. I focus on delivering key outcomes, building amazing teams, and quickly adapting to new learnings. I am a highly impactful and goal driven individual with 20+ years of experience with SBA lending, Loan Management Systems, Customer Service, and most recently managing a small team of customer support agents. I have a record of delivering results, understanding and meeting customer needs, and thinking strategically and analytically. I have a passion for building relationships, diagnosing issues, finding solutions, and learning. I approach every situation with an optimistic and positive attitude and strive to always make an impact. Understanding the customers challenges (internal and external) and then providing a solution that saves them time, and effort, is the most rewarding part of my job.I am passionate about diversity, inclusivity, respect, honesty, commitment, and teamwork. I believe that there is still good in this world and that together we can all make a difference.When I am not working I enjoy spending time with my family. Especially my husband and high school sweetheart of 28 years, our daughter, our son, and two fur babies. We enjoy volunteering, playing board games, camping, sports, Disney, and anything family.