Provide daily support for Vice President of Sales. SAP key user.Coordinate quarterly training course for multiple company teams with 12-25 customers in each course. Manage registration via web, email and phone; place orders for custom-made manuals; create certificates of completion; and act as concierge to customers.Sales order process including quoting, creating PO’s to vendors, initializing shipping and finalizing the invoicing process of new systems, accessory orders, consumables, and on-site maintenance service orders.Create and monitor service tickets for off site locations.Supporting the on-site service scheduling process.Work in partnership with service engineers to manage unresolved issues at Bruker’s off-site locations.Answer questions from multiple departments regarding SAP database issues.Request insurance certificates for customers.Create the current SAP training documents to all new hires.Collaborate with our global offices on projects the VP of Operations is overseeing.Utilize extensive ITAR experience to process and maintain records according to strict government and legal guidelines.

• Entering data by alphabetic and numeric information in accordance with required formats.• Comparing and verifying information through close review, correction, deletion, or reentry to detect duplication or errors and optimize data integrity and accuracy.• Performing quality control checks on both my own and my peers’ data sets; consistently meeting all quotas for entry and quality checks.• Maintaining a reputation for meeting all deadlines and working quickly and error-free.• Demonstrating superior prioritization, time management, and organizational skills.

Performed accurate order entry on a timely basis of commercial and military radio frequency products, for international customers, and designated Sales Account Executives, uploading to a secure paperless system for review and sign off chain.Reviewed Documentation for ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations) compliance, with extensive experience working with export compliance for restricted and controlled parts shipping outside the US. Filing EEI and SED, Licenses verification, EADC and all associated documents. Provided customer service information regarding products, past and current orders, tracking, and pricing for customers via phone & email, entering orders into Epicor ERP software.Processed and provided administrative support related to business operational needs for the product samples program.Identified and resolved customer issues using independent judgment and maintained professional relationships with new and existing clients.Front Desk and Reception Support (back up):Greeted visitors to the facility and directed them to the point of contact. I operated a switchboard, scheduled conference room calendars forwarded travel arrangements to appropriate executive for approval.In the receptionist support position, I was responsible for visitor’s security as directed by Security Manager. Completing and maintaining visitor logs and issuing security badges using C-cure software for employee, foreign persons and escort or non-escort visitors.

Organized work schedules in a constantly changing work environment. Developed vendor communications, interviewed, and trained office staff. Provided customer service support, including problem resolution, to English and non-English speaking customers and employees. Established performance standards; researched, compiled and calculated financial information. Prepared business memorandums, reports, charts, and graphs. Assisted accounts payables/receivables.

Monitored customer accounts, including installations, and handled billing inquiries. Empowered to diffuse critical situations within customer accounts. Tracked sales team weekly/monthly revenue. Maintained appointment schedules of business meetings, board meetings, conferences, and travel agendas. Reviewed correspondence prepared by staff for completeness and correctness. Designed graphics and layout for internal newsletters, and bulletins. Gathered and setup meeting materials (books, documentation, binders, and literature.