Denise Oakes Daugherty Email & Phone Number

Santa Clarita, California, United States

My role was to facilitate technical training for various end-users on operating digital devices, including computers, mainstream software applications, and audio-visual systems. I created educational sessions on data storage and recovery, software troubleshooting, basic hardware maintenance, audio-visual presentation systems, and problem-solving through minor repairs. I maintained all computers, hardware, and software at optimum performance through regular system updates, desktop support, configurations, digital security, and migrations. I prepared equipment repair requests for more complex problem-solving and technology replacements. I utilized Zendesk for inquiry management and ticket tracking to ensure streamlined service delivery.

Remote

In a senior quality control and auditing role, I conducted loan analysis and recalculations of borrower debt against income sources to meet compliance. I adopted analytical problem-solving skills to recognize financial risks and potential fraud to resolve complex issues affecting the quality, salability, and validity of loans in line with policies and guidelines. I finalized loans through in-depth disclosure review and close out documentation requiring large data processing using QMS.

I conducted extensive quality assurance audits within a highly complex portfolio of high-risk loan products, in line with company and external regulatory compliance, requiring accurate data processing to identify fraud or potentially suspicious activity. I produced detailed internal reports on quality assurance audit findings, with issues clearly highlighted and recommendations proposed to add value, improve efficiencies, and create an effective end-to-end loan application process. I interacted with senior and underwriting management teams to address anomalies and discrepancies in loan processing, based on comprehensive auditing, with action plans in place to successfully close any open audit issues.

Greater Chicago Area

I primarily performed quality control reviews and thorough post-closure quality assurance audits on a high-risk, very complex portfolio of conventional and government loan products, to meet both investor and internal compliance, which required meticulous attention to detail. I identified file source and origination interacting with underwriting teams, prior to ensuring compliance on closure through forensic analysis and cyber fraud analysis. I periodically reviewed policies, guidelines, and procedures to guarantee quality of loan products, as well as salability and validity.

Greater Chicago Area

As a team leader, I built, developed, and expanded four direct reporting associates on the post-closure auditing team, requiring leadership and management. I motivated the team and ensured compliance by defining policies and robust procedures for the department. I enhanced my knowledge of the high-risk portfolio of loan products to perform forensic fraud analysis, pre-funding reviews, and post-closing audits to meet investor requirements and internal compliance. I oversaw three quality control auditor files for efficiency, completeness, and accuracy of information, requiring hands-on supervision, ongoing recruitment, and development as a coach and mentor. My key achievement:• Expanded the post-close team from 1 to 4 associates and empowered high performance.

Google It Support Professional, It Support

Technical Support: installing & configuring computer hardware, software, and networks Computer Networking: standard protocols for TCP/IP.

Associate Of Science - As, Business Administration And Management, General