Denise Ostrander Email & Phone Number

Cumming, GA, US

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• I spearheaded a team of two manual and two automation testers to perform high-quality testing, while providing necessary guidance and training. I assessed testing processes and results to ensure software and systems.
• Implemented TestRail to enhance defect tracking, streamline test planning, and generate detailed reports, significantly improving testing efficiency and project visibility.

Cumming, Georgia, United States

• In this role, I steered diverse software development projects by overseeing comprehensive quality assurance and testing activities. I conducted thorough manual testing of the Gigantik platform, covering all aspects.
• Skillfully aligned testing efforts with predefined expectations and requirements, consistently delivering high-quality software and exceeding customer satisfaction levels.
• Enhanced scrum team's understanding of feature functionality by facilitating engaging training sessions.

Atlanta, Georgia, United States

I led a diverse team of 13 manual and 2 automation testers, utilizing mixed resourcing (offshore, contractor, in-house) across multiple sprint teams. I developed comprehensive and strategic test plans in line with project goals, and communicated objectives, scope, and timelines to stakeholders for shared understanding and clear commitment. I created and.

Atlanta, Georgia, United States

• I oversaw complex quality assurance and testing processes in software development projects, while managing a 15-member team of QA testers. I conducted performance evaluations to identify underperforming factors and.
• Implemented and tracked quality metrics, regularly reporting testing progress and results to senior management and project stakeholders.
• Successfully formalized and executed client deployment smoke testing scripts, ensuring reliable and efficient deployment of software solutions.
• Elevated team efficiency by upgrading and optimizing testing procedures, and implementing best practices.

Atlanta, Georgia, United States

I developed and executed comprehensive test plans, established efficient defect tracking processes, and collaborated closely with development teams to prioritize and expedite issue resolution. I organized and led user acceptance testing phases with end users to confirm software functionality. Besides managing test data to eliminate testing bottlenecks and.

Newburgh, New York, United States

• Successfully managed and led a team of 30 team members from the Professional Services Organization across Business Analysts, Developers, and QA disciplines.
• Provided guidance, mentorship, and performance evaluations to ensure optimal team performance.
• Conducted risk assessments to identify potential quality-related issues early in the development process, allowing for proactive mitigation for high-risk projects.

Newburgh, New York, United States

• Successfully managed and led a team of 5 manual testers, providing guidance, training, and mentoring to ensure high-quality testing processes.
• Enforced best practices and testing standards to ensure consistency and reliability in manual testing processes.
• Developed test plans and strategies tailored to project goals and timelines, consistently delivering high-quality test deliverables.
• Coordinated and facilitated user acceptance testing phases, collaborating closely with end-users to validate software functionality.
• Provided guidance and training to internal and external customers.
• Led the evaluation and implementation of an Automated Testing Solution, Compuware’s Test Partner.

Newburgh, New York, United States

• Coordinated the creation of a new Test Center, to streamline testing and development.
• Responsible for creating standard operating procedures for the use of the facility and its equipment.

Newburgh, New York, United States

• Developed an understanding of customer business processes and guided them in system configuration and modification design that complemented or enhanced their business providing a greater ROI.
• Maintained detailed product knowledge of the in-store system product line, including all software and hardware configurations.
• Troubleshot issues with SQL Server databases, Windows XP Pro/Server 2003 system logs and flat file layouts.
• Provided training and development to all project stakeholders to help succeed the ultimate goal of an on time, on budget functional system.
• Implemented the first CRS Retail Systems hybrid Windows POS solution.
• Implemented the first CRS Retail Systems full Windows based POS solution.

Newburgh, New York, United States

• Provided software and hardware call support for our retail based clients.
• Provided call analysis reporting to the project teams for defect code corrections

Newburgh, New York, United States

• Responsible for maintaining outstanding customer service as per Sears’ standards.
• Processed sales quickly, accurately and efficiently.
• Performed cash register operations and safeguarded company assets.
• Held department supervisory responsibilities.
• Oversaw day to day activities to 15 employees.