Stephen Sheldon Email & Phone Number

Austin, Texas Area

Specializing in network and infrastructure performance monitoring solutions

Austin, Texas Area

(Hired as long term contractor with the VA, first with Northrop Grumman then Merlin International under DCAT4 then ITSS)-Acted as a key technical advisor and infrastructure monitoring, traffic monitoring, and system design, architecture, and documentation expert for the 3+ year VA Command Center project, beginning in 2015.-Managed CA Spectrum, Service Operations Insight (SSA/SOI), CABI (BOXI), Virtual Assurance (SPIM /VAIM), CAPC / IM 2.0 / CAPM, eHealth, NetQoS NPC, SuperAgent (ADA)… Show more (Hired as long term contractor with the VA, first with Northrop Grumman then Merlin International under DCAT4 then ITSS)-Acted as a key technical advisor and infrastructure monitoring, traffic monitoring, and system design, architecture, and documentation expert for the 3+ year VA Command Center project, beginning in 2015.-Managed CA Spectrum, Service Operations Insight (SSA/SOI), CABI (BOXI), Virtual Assurance (SPIM /VAIM), CAPC / IM 2.0 / CAPM, eHealth, NetQoS NPC, SuperAgent (ADA), and ReporterAnalyzer (NFA), GigaSTOR/Observer, Gigamon HB1, HC2, and 2404 devices and software.-Worked with Wireshark extensively, seen as the team's and VA Enterprise Operation's resident expert and first responder for network/server/application triaging.-Learned and used CA (Wily) Introscope and CEM (APM), CA UIM (Nimsoft), Riverbed NetProfiler and NetShark, Microsoft SCOM, and SolarWinds Orion. Additionally, utilized/integrated the tools with NetBrain, Bluestripe FactFinder, Applicare, AppDynamics, and various other NMS tools.-Provided trainings for employees and made multi-million dollar purchasing, network, and server recommendations and decisions.-Consistently provided accurate triaging, with VA EO networking describing the result as "a 75% reduction in troubleshooting calls" and "enabling the network team to focus on true network issues."-Devices: Cisco, HP, F5, Riverbed, Gigamon Operating Systems: VMware, UNIX, Linux, Windows.-Involved in the setup of high availability (HA) and disaster recovery (DR) projects.-Utilized and set up SNMP (native and SystemEDGE), port mirroring/SPANs, and NetFlow.-Interviewed dozens of potential new hires for the department beginning in 2011.-Aided in the establishment of SLA's, capacity planning requirements, and comprehensive VA-hosted application availability modeling.-Maintained ITILv3 standards in day-to-day work.-Created single-pane-of-glass performance and alerting dashboards. Show less

-Solely handled purchasing, OS/hardware upgrades, networking, Windows troubleshooting, patching, maintenance for servers, desktops, laptops, printers, tape drives-Worked with Ghost, Symantec Corporate Antivirus, Active Directory, DNS, DHCP, WSUS, WiFi, BackupExec, Microsoft Office, documented all upgrades, purchases, licensing-Managed multiple projects: VPN planning and implementation, offsite backup planning and implementation-Made purchase and upgrade decisions

Online

Co-managing the Service Operations Insight (SOI) User Community. Organizing webcasts, message boards, and communication to the global user community. As of 2013 the community has more than 600 members with webcasts hitting 100+ attendees. The SOI community was awarded "Fastest Growing for 2012" at CA World.

(NetQoS was acquired by CA Inc.)-Worked with ReporterAnalyzer, SuperAgent, NetVoyant, NPC, eHealth, and Spectrum-Managed multiple customer accounts, provided training (including on MySQL usage), troubleshooting, analysis, reports, network configuration recommendations, high availability planning/implementation-Managed department VMware infrastructure (storage, users, hosts, backup)-Passed internal training classes on VoIP, device, network, application… Show more (NetQoS was acquired by CA Inc.)-Worked with ReporterAnalyzer, SuperAgent, NetVoyant, NPC, eHealth, and Spectrum-Managed multiple customer accounts, provided training (including on MySQL usage), troubleshooting, analysis, reports, network configuration recommendations, high availability planning/implementation-Managed department VMware infrastructure (storage, users, hosts, backup)-Passed internal training classes on VoIP, device, network, application monitoring-Successfully maintained one of the highest utilization rates in the department (over 90%)-Created now widely-used templates for, trained, mentored numerous fellow consultants-Developed a portable Windows imaging solution for traveling consultants Show less

-Developed the material for and taught college Linux courses to classes of up to 22 students

-Acted as the main technical lead at a branch location of NetQoS-Worked with Dell and HP servers, did scripting (Batch, Bash, Perl), IIS, handled WDS environment-Managed a Windows image hardening (security) project along with members of QA and sales-Transitioned to a role as a Network Consultant when CA purchased NetQoS

Round Rock, Tx

-Received Six Sigma training-Handled complex Windows 2k, 2k3, SBS, SCSI/RAID, hardware, network issues for customers utilizing Dell servers in mission-critical environments-Managed a new hire department orientation project-Consistently ranked #1 out of 150 technicians, with metrics including customer satisfaction and problem-solving speed, frequently awarded ‘Technician of the Month.’-Excelled in the strong team environment, seen as the technical lead and SME in various… Show more -Received Six Sigma training-Handled complex Windows 2k, 2k3, SBS, SCSI/RAID, hardware, network issues for customers utilizing Dell servers in mission-critical environments-Managed a new hire department orientation project-Consistently ranked #1 out of 150 technicians, with metrics including customer satisfaction and problem-solving speed, frequently awarded ‘Technician of the Month.’-Excelled in the strong team environment, seen as the technical lead and SME in various disciplines-Developed and presented training material for three series of new technicians while still working support cases-Supervised and acted as team lead for up to 20 other technicians and assisted in finding solutions to and/or escalating their support cases Show less

Seattle, Wa

-Assisted in managing an office relocation project, including the planning of the new location’s data center servers, power, networking, and cabling-Administered Linux (RedHat), UNIX (Solaris), and Windows desktops and servers, networking (Cisco), troubleshooting, upgrades

Mba, Strategic Leadership

-Completed Masters in Business Administration (MBA) in Winter 2010. -Final GPA of 3.7

Bachelor'S, Business Administration

-Bachelor’s in Business Administration, Information Technology / Computer Science minor. -Dean’s list every quarter -Final GPA of 3.75.

Commercial Helicopter Rating

-Training towards instruction, including lesson plan/syllabus creation and educational psychology -Completed private and commercial.

Political Science

Activities and Societies: Involved in local political groups and campaigns -Performed volunteer desktop, laptop, networking support