As a senior IT Project Manager at RFD & Associates, I lead and support multiple software development projects for public sector clients, with a focus on AWS Cloud based ethics e-file systems, and K-12 systems. I have over 10 years of experience in business analysis, quality assurance, and project management, and I hold the PMP certification from the Project Management Institute.I enjoy collaborating with diverse teams, stakeholders, and customers to deliver solutions that meet their needs and expectations. I use my skills in scheduling, resource allocation, risk management, and Agile methodologies to ensure timely and quality project outcomes. I also leverage my background as a former business owner and a beauty industry professional to understand the business processes and objectives of different domains, and to communicate effectively and empathetically with people. Years of experience in focused listening allows me to provide excellent customer service and care. I use this skill set to diagnose and rectify problems-specializing in interpreting and meeting the needs of others. I love finding ways to improve processes. I think the best path forward to solving problems is to listen and learn, and then collaborate as a team to reach a solution. I have made permanent and lasting bonds with every team I have worked with. I truly believe that relationships are key to getting great work done.
Listed skills include Business Analysis, Entrepreneurship, Crm, Analysis, and 20 others.