Denise Patrick Email and Phone Number
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Customer Account Manager• 10+ years experience in customer account management• Known for partnering with cross-functional teams effectively to improve systems that enhance the customer experience• A proven track record of establishing and expanding relationships with key customers and internal decision makers and successfully leading projects from conception to closure• Detail-oriented with excellent communication, relationship building, project management, problem solving, analytical, and time management skills• Proficient in Excel, Access, PowerPointQUALIFICATION HIGHLIGHTS MBA – International Business/HR Project Management Experience Live Case Experience Highly driven and committed to success Highly productive in high pressure and time-sensitive environment Analytical skills
Siemens
View- Website:
- siemens.com
- Employees:
- 282486
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Contract ManagerSiemens Jun 2019 - Present
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Contract ManagerSiemens Energy Jun 2019 - PresentOrlando, Florida, United States -
Contract ManagerPacific Gas And Electric Company May 2017 - Sep 2018San Francisco Bay AreaManaged Portfolio of 25+ power purchase agreements: conventional and renewable resourcesQueried and synthesized date for regulatory reporting (CPUC, CEC and FERC)Analyzed and interpreted contract provisions for Operations, Commercial and Accounting processesTracked major milestones for developing projects and resolved disputes on operational contractsPrepared and disseminated weekly internal reports to upper management regarding contract exceptions -
Contract RepresentativeEl Paso Corporation Now Kindermorgan Inc. Jul 2010 - Jul 2015Houston, Texas AreaSenior Account Representative 07/10 – 07/15 Created transportation contracts, amendments, and agencies, and liaised with Credit, Capacity, and Marketing teams to obtain the necessary approvals in a deadline driven environment Managed capacity release process – offers, bids, and awards – approximately 1000+ releases during busy winter months, as well as the Invoicing function of researching and resolving billing issues for external customers Negotiated pipeline operation balancing agreements with customer and coordinated approval process with management. Coordinated with interconnecting pipelines and gas quality groups for new connections to ensure prospective customer has met all contact requirements for transportation and liquids handling. Managed department and customer entertainment events including budgets up to 50K Assisted with system rewrite projects that supported this role for example:o Prepared and presented procedural manuals for internal and external customer use for example the Contract Rollup Process and Discount Violation Process o Team Lead for customer cleanup project for system conversion when El Paso & Kinder Morgan merged Team Lead for Index of Customers Filing with Federal Energy Regulatory Commission during implementation. Was solely responsible for testing, training and coordinating implementation across the Regulatory, Marketing and Invoicing groups Managed Liquids Transportation Agreements including initiation and negotiation of contracts, and monitoring of accrual reports. This was an opaque process until I defined it for all departments involved. Was successful in collecting ~ 100K of outstanding accruals that was outstanding for 10+ years Provided external customer training on-site and offsite (Northeast) as deemed necessary. -
Snr. Account/Contract RepresentativeKindermorgan - Tennessee Gas Pipeline Jul 2010 - Jul 2015Houston, TxSenior Measurement Analyst 05/08 – 07/10 Managed 329 meter stations by reviewing and analyzing volumetric data that directly impacted downstream billing and allocation systems Lead on third party meter project among Houston, Birmingham, and Colorado offices Managed, reviewed, and reconciled measurement imbalances between TGP and third party customers Analyzed and reviewed the impact of meter functionality on TGP LAUF (loss and accounted for gas) Lead on providing meter capacity to Gas Control and Asset Optimization groups Managed customer communication between field personnel and external customers to resolve measurement discrepancies and liaised with internal groups such as Data Integrity and Transportation Services to resolve measurement discrepancies and equipment failure in a timely manner -
Snr. Measurement AnalystEl Paso Corporation - Tgp May 2008 - Jul 2010Houston, Texas AreaManaged 329 meter stations by reviewing and analyzing volumetric data that directly impacted downstream billing and allocation systemsLead on third party meter project among Houston, Birmingham, and Colorado officesManaged, reviewed, and reconciled measurement imbalances between TGP and third party customersAnalyzed and reviewed the impact of meter functionality on TGP LAUF (loss and accounted for gas) Lead on providing meter capacity to Gas Control and Asset Optimization groupsManaged customer communication between field personnel and external customers to resolve measurement discrepanciesLiaised with internal groups such as Data Integrity and Transportation Services to resolve measurement discrepancies and equipment failure in a timely manner
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Snr. Scheduling AnalystKindermorgan - Ngpl Jan 2006 - May 2008Houston, Texas AreaSenior Scheduling Analyst Facilitated and assisted customers daily with nominations, scheduling, and allocation activities associated with natural gas transportation Managed the confirmation process by liaising with interconnecting pipelines as well as shippers Utilized external pipeline systems for nomination and/or confirmation purposes such as Northern Border, El Paso, Florida Pipeline, CIG, and Northern Natural Managed, reviewed, and reconciled customer pipeline imbalances and analyzed the impact on pipeline integrity and capacity Managed customer communication of significant business process deltas to pipeline operations
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Snr. Scheduling Representative _ TgpEl Paso Corporation May 2002 - Dec 2005Houston, TxAssisted customers daily with nominations, scheduling, and allocation activities associated with natural gas transportation Managed the confirmation process by liaising with interconnecting pipelines as well as shippers Utilized external pipeline EBB’s for nomination and/or confirmation purposes such as Gems (ANR), Link (Texas Eastern), 1Line (Transco), and Navigator (Columbia Gulf). Team Coordinator for reviewing and monitoring volume allocation errors and preparing monthly management sign offTeam coordinator for disseminating information regarding rehab maintenance on pipelineDeveloped test scripts to stress test new codes in various environments to ensure system’s efficiency and effectivenessLiaised with internal Measurement Services team to resolve volumetric discrepancies for well head operators
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Marketing/Management InternEl Paso Corporation = Tgp May 2000 - May 2002Houston, TxOversaw the desk of Primary Volume Analysts when needed by mediating with customers and diagnosing and solving daily issues relating to pipeline operations.System Administrator for Contracts group; responsible for providing internal and external users with security access to internal and external systemsMaintained entities in the GEMS & PASSKEY applications on behalf of Contracts groupPrepared PASSKEY license agreements & new customer business information
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Mediation InternUs Equal Employment Opportunity Commission Aug 2001 - Dec 2001Houston, Tx Participated in mediation sessions and investigative processes of the Unit Researched and reviewed transcripts and records to determine validity of charges filed against employer Assisted in marketing projects and presentations
Denise Patrick Skills
Denise Patrick Education Details
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Master Of Business Administration (Mba) -
Marketing/Management/International Studies -
Sixth Form
Frequently Asked Questions about Denise Patrick
What company does Denise Patrick work for?
Denise Patrick works for Siemens
What is Denise Patrick's role at the current company?
Denise Patrick's current role is Experienced Professional.
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What is Denise Patrick's direct phone number?
Denise Patrick's direct phone number is +183265*****
What schools did Denise Patrick attend?
Denise Patrick attended University Of St. Thomas (Tx), University Of Houston, Sixth Form.
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Denise Patrick has interest in Social Services, Children, Cellphone Photography, Economic Empowerment, Civil Rights And Social Action, Education, Leisure Trip Planning, Reading, Travel Advice, Poverty Alleviation.
What skills is Denise Patrick known for?
Denise Patrick has skills like Natural Gas, Energy, Gas, Energy Industry, Contract Negotiation, Strategic Planning, Pipelines, Management, Onshore, Human Resources, Oil And Gas Industry, Analysis.
Who are Denise Patrick's colleagues?
Denise Patrick's colleagues are Özlem Saydam, Lori Grindstaff, André Carraro, Dale Croft, Rohan Tyagi, Irene Klepke, Midhul Tony Mooken.
Not the Denise Patrick you were looking for?
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Denise Patrick, PhD
Austin, Texas Metropolitan Area -
Denise Patrick
First-Class Operations Leader Managing Large-Scale Programs Including Employee Engagement Initiatives, Change Management, Process Improvement, And Communications For ~35,000 Employees Across The Globe.Phoenix, Az -
Denise Patrick
Greater Houston3piercom.com, energymarketsaccess.com, uh.edu2 +171362XXXXX
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2yahoo.com, comcast.com
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