Denise Patrick Email & Phone Number

Phoenix Metropolitan Area, Arizona, United States

Phoenix, Arizona, United States

• Develop integrated roadmaps, omni-channel communication strategies, and change management best practices to drive employee / leader adoption of program initiatives.
• Manage end-to-end, large-scale programs related to talent and mobility, career development, employee performance, and new-hire onboarding.
• Performance Excellence Communications and Change Management lead for 36,000 Global CCB Ops employees
• Chairperson of the Employee Advisory Council for CCB Operations
• Creator of feedback-loop between employees and MD/ED Ops leaders for performance management initiatives and product implementation
• Promote, organize, and execute employee engagement campaigns and events for multiple Lines of Business including wellness, Diversity Equity Inclusion, and career-mobility events.

Phoenix, Arizona, United States

• Managed Quality & Business Analyst teams for Portfolio Mgmt Center, conducting Quality Control and Assurance reviews for high-risk processes
• Responsible for department adherence to procedures, policies, and regulations of the Sworn Documents, Collections Litigation, and Bankruptcy processes
• Liaison and member of CCB Servicemembers Civil Relief Act (SCRA) Council
• Led assessment and applicability reviews for the following regulations and firmwide policies: Privacy; Third Party Oversight; Americans with Disabilities Act (ADA); Financial Abuse of Elder or Vulnerable Persons (EVP)
• Managed delivery of action plan milestone status to business stakeholders and CCB Issue Management committee

Tempe, Arizona, United States

• Managed Facilities, Resiliency, Operational, and Info Tech initiatives for US PB Operations (~400+ staff). Responsible for the execution and escalation of privacy incidents, resiliency planning, and resiliency testing.
• Oversaw the development, implementation, and execution of Controls initiatives for Fraud Operations including process map creation; approvals of New Business Initiatives; and coordination of audits.
• Managed 50+ Risk Control Self Assessments end-to-end in the firm's controls management systems of record (Phoenix, Force, and CORE), including Process Mapping; Risk Evaluation; Control Design and Testing
• Created, managed, and successfully closed 100+ Action Plans, mitigating financial, client, and regulatory risk for processes within several LOBs
• Created and executed a Personal & Confidential Information Privacy Programs for various departments

Newark, Delaware, United States

• On-boarded Private Bank clients with $25,000,000+ net worth, to the firm.
• Directed clients, bankers and traders on legal/regulatory documentation for investing in 8 core market products.
• Conducted client interviews, Due Diligence Reporting, and Know Your Customer reviews for prospects and existing clients
• Account opening consultant to senior bankers and traders during campaigns and marketing events
• On-boarded 1000+ Asset Wealth Management's Private Bank clients with $25,000,000+ net worth, to the firm
• Executed a $300million-dollar investment deal and transferred client assets from Goldman Sachs to JPMorgan Private Bank

Newark, Delaware, United States

• Resolved $trillion- and $billion General Ledger discrepancies and funded accounts to maintain the bank’s positive position at the Federal Reserve and Bank of New York (BONY).

Philadelphia, Pennsylvania, United States

• Initiated case files for new clients; filed motions, pleadings, and discovery; prepared expense reports and memoranda.

Bryn Mawr, Pennsylvania, United States

• Verified mutual fund shares and shadow account balances, transferred custody, brokerage, and fiduciary accounts; received and delivered million-dollar stocks and bonds to various brokerage firms.

Media, Pennsylvania, United States

Paralegal Certificate, Paralegal Studies

Activities and Societies: American Bar Association - Certified

Master Of Arts - Ma, Writing Communications

Master Of Arts - Ma, Writing/Publishing

Master Of Arts - Ma, Writing, Graduate

Bachelor Of Arts - Ba, Sociology

Activities and Societies: Who's Who of Colleges & Universities; Cum Laude