Denise Patrick Email and Phone Number
• Dynamic, energetic leader with 20+ years in the corporate sector with a passion for building resilient organizations by developing people, defining new business strategies, and spear-heading initiatives that drive results and produce a positive stakeholder and client experience. • Disciplines include Operational Change Management; Communications & Marketing; Organizational Leadership; Risk & Control Management; Talent Development; Regulatory Adherence; Policy & Procedure Governance & Oversight; Program Management; Customer Excellence, Resiliency Strategy & Planning; and Diversity Equity & Inclusion. • Recent accomplishments include planning and delivery of an Employee Journey Showcase for 35k+ employees across 3 continents; production of a Learning & Development Workshop series that impacted 8k employees across 56 cities and 7 countries. Prior wins include on-boarding Private Bank clients with $25,000,000+ net worth; and execution of a $300 million-dollar investment deal that transferred assets to the firm.
Jpmorganchase
View- Website:
- jpmorganchase.com
- Employees:
- 286575
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Vice President Program Control ManagerJpmorganchase Nov 2023 - PresentPhoenix Metropolitan Area, Arizona, United States
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Business Operations Program ManagerJpmorgan Chase Bank, N.A. Jul 2021 - PresentPhoenix, Arizona, United States• Develop integrated roadmaps, omni-channel communication strategies, and change management best practices to drive employee / leader adoption of program initiatives. • Manage end-to-end, large-scale programs related to talent and mobility, career development, employee performance, and new-hire onboarding.• Performance Excellence Communications and Change Management lead for 36,000 Global CCB Ops employees• Chairperson of the Employee Advisory Council for CCB Operations• Creator of feedback-loop between employees and MD/ED Ops leaders for performance management initiatives and product implementation• Promote, organize, and execute employee engagement campaigns and events for multiple Lines of Business including wellness, Diversity Equity Inclusion, and career-mobility events.
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Business Operations Quality ManagerJpmorgan Chase Bank, N.A. Jun 2017 - Jul 2021Phoenix, Arizona, United States• Managed Quality & Business Analyst teams for Portfolio Mgmt Center, conducting Quality Control and Assurance reviews for high-risk processes• Responsible for department adherence to procedures, policies, and regulations of the Sworn Documents, Collections Litigation, and Bankruptcy processes• Liaison and member of CCB Servicemembers Civil Relief Act (SCRA) Council• Led assessment and applicability reviews for the following regulations and firmwide policies: Privacy; Third Party Oversight; Americans with Disabilities Act (ADA); Financial Abuse of Elder or Vulnerable Persons (EVP) • Managed delivery of action plan milestone status to business stakeholders and CCB Issue Management committee
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Risk & Controls ManagerJpmorgan Chase Bank, N.A. Aug 2010 - Sep 2017Tempe, Arizona, United States• Managed Facilities, Resiliency, Operational, and Info Tech initiatives for US PB Operations (~400+ staff). Responsible for the execution and escalation of privacy incidents, resiliency planning, and resiliency testing.• Oversaw the development, implementation, and execution of Controls initiatives for Fraud Operations including process map creation; approvals of New Business Initiatives; and coordination of audits.• Managed 50+ Risk Control Self Assessments end-to-end in the firm's controls management systems of record (Phoenix, Force, and CORE), including Process Mapping; Risk Evaluation; Control Design and Testing• Created, managed, and successfully closed 100+ Action Plans, mitigating financial, client, and regulatory risk for processes within several LOBs• Created and executed a Personal & Confidential Information Privacy Programs for various departments
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Senior Client Account Control OfficerJpmorgan Chase Bank, N.A. Apr 2001 - Sep 2010Newark, Delaware, United States• On-boarded Private Bank clients with $25,000,000+ net worth, to the firm. • Directed clients, bankers and traders on legal/regulatory documentation for investing in 8 core market products.• Conducted client interviews, Due Diligence Reporting, and Know Your Customer reviews for prospects and existing clients• Account opening consultant to senior bankers and traders during campaigns and marketing events• On-boarded 1000+ Asset Wealth Management's Private Bank clients with $25,000,000+ net worth, to the firm• Executed a $300million-dollar investment deal and transferred client assets from Goldman Sachs to JPMorgan Private Bank
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Cash Management SpecialistJpmorgan Chase Bank, N.A. Jan 2000 - Apr 2001Newark, Delaware, United States• Resolved $trillion- and $billion General Ledger discrepancies and funded accounts to maintain the bank’s positive position at the Federal Reserve and Bank of New York (BONY).
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Legal AssistantSpector Gadon Rosen Vinci P.C. Apr 1999 - Dec 1999Philadelphia, Pennsylvania, United States• Initiated case files for new clients; filed motions, pleadings, and discovery; prepared expense reports and memoranda. -
Securities ProcessorBryn Mawr Trust Apr 1997 - Apr 1999Bryn Mawr, Pennsylvania, United States• Verified mutual fund shares and shadow account balances, transferred custody, brokerage, and fiduciary accounts; received and delivered million-dollar stocks and bonds to various brokerage firms. -
InternLaw Office Of Vicki Ellen Herr May 1997 - Apr 1998Media, Pennsylvania, United States
Denise Patrick Education Details
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Paralegal Studies -
Writing Communications -
Writing/Publishing
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Graduate
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Sociology
Frequently Asked Questions about Denise Patrick
What company does Denise Patrick work for?
Denise Patrick works for Jpmorganchase
What is Denise Patrick's role at the current company?
Denise Patrick's current role is Vice President Program Control Manager @ JPMorgan Chase | Program Management, Business Operations.
What schools did Denise Patrick attend?
Denise Patrick attended Widener University School Of Law, Rosemont College, Rosemont College, Rosemont College, Rosemont College.
Who are Denise Patrick's colleagues?
Denise Patrick's colleagues are Aishwarya Ganesan, Anisha Nahta, Satyabrata Behera, Krishnaveni G, Rishabh Saraugi, Maks Kondratiuk, Antonio Lucero.
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