Denise Richardson Email & Phone Number

Phoenix, Arizona, United States

Scottsdale, AZ

- Lead a customer-facing team and the development of a customer experience strategy which included 15 (including remote locations) team members. - Partner with Account Managers and act as the voice of the customer to ensure all customers receive a high level of service and satisfaction.- Developed a customer resolution database which included the ability.

Tempe, AZ

- Managed inside sales team for key aerospace and military customers in a highly competitive market. - Lead sales office responsible for manufacturing support functions including quoting, pricing, orders, RMA’s, demand management and responsiveness to internal and external customer inquiries. - Manage and attend customer meetings, contract proposals.

Chandler Az

- Managed key aerospace and forge stock customers and oversaw a team in all manufacturing support functions such as quoting, orders, pricing, contract reviews, RMA's and inquiries.- Developed a quote follow-up process and led team in achieving $1.7 million of sales in 2013 and become the leader and 'best in class' in business unit - Successfully led the.

Phoenix, Arizona Area

- Responsible for hiring, training and supervising employees at 3 remote locations.- Trained customer service team to contact an average of 10 prospective clients via the telephone daily while upselling services and negotiating pricing of products.- Worked with sales reps on consultative selling and efficient negotiating which increased annual revenue.

Phoenix, Arizona Area

- Processed quotes and orders and followed wafers through fab until received by customer.- Key contact person for all customer related issues including domestic, international and internal customers.- Maintained and reported sales forecasts, cycle time and customer escalation issues.