Denise Rose Email and Phone Number

I joined the team at DPH Legal in June 2014. I am Operations Manager/PA/Legal Secretary/Assistant for the Managing Partner of the firm. I ensure the smooth running of the legal practice to ensure the firm's solicitors are not distracted from fee earning tasks. My duties include but are not limited to:-* Managing two direct reports who provide administration and SEO/Marketing/Website and online chat support for the firm.* Opening & closing of client files, archiving client files &… Show more I joined the team at DPH Legal in June 2014. I am Operations Manager/PA/Legal Secretary/Assistant for the Managing Partner of the firm. I ensure the smooth running of the legal practice to ensure the firm's solicitors are not distracted from fee earning tasks. My duties include but are not limited to:-* Managing two direct reports who provide administration and SEO/Marketing/Website and online chat support for the firm.* Opening & closing of client files, archiving client files & keeping records of the same.* Dealing with incoming correspondence, audio typing, compiling reports, file notes, attendance notes & stationary orders.* Keeping records for insurance backed clients to ensure evidence maintained to support invoices for profit costs & disbursements and negotiating with the costs assessors to achieve the best outcome.* Compiling & sending invoices, banking cheques, completing our bank reconciliation, running aged debt reports & chasing outstanding debtors. *The record keeper & main point of contact for any companies the firm has contracts with.* Coordinating/Implementing/Delivering projects for the firm. Show less

Initially employed in a part time capacity to complete admin duties on the IT Service Desk & to create robust procedures & policies for the department. I became full time in Sept 2009. From Jul 2011 the scope of my duties increased to include providing PA support to the company's Chief Information Officer (CIO). From Oct 2012 I was seconded to the Travel and Venues Team. I returned to IT at the end of Aug 2013.My duties included:* Organising flights, hotel accommodation, venue… Show more Initially employed in a part time capacity to complete admin duties on the IT Service Desk & to create robust procedures & policies for the department. I became full time in Sept 2009. From Jul 2011 the scope of my duties increased to include providing PA support to the company's Chief Information Officer (CIO). From Oct 2012 I was seconded to the Travel and Venues Team. I returned to IT at the end of Aug 2013.My duties included:* Organising flights, hotel accommodation, venue hire & train tickets for the company's employees.* Co-ordinating/supporting key activities such as appointment & diary mgmt, CIO's company credit card reconciliation & other general secretarial tasks for the CIO & other members of IT's Management team.* For 18 months until my secondment, co-ordinating & supporting key activities around the company's Business Change Board (BCB) on behalf of the Business Services Director.* Organising, attending, taking notes & monitoring follow up actions for IT Mgmt Meetings & BCB.* Responsibility for the IT department's contracts database* Administration of the company's mobile provisions, including maintenance of records, holding/maintaining/recycling stock of assets & contracts, main point of contact with supplier & involved in review meetings/contract discussions.* Set up & ongoing maintenance of the company's e-Billing records/platform for landline/broadband/network services with appropriate supplier(s).* Liaising with multiple suppliers to obtain quotes for ICT equipment & services.* Raising purchase orders, managing invoices & assisting in IT department's budget preparations.* Investigating & resolving queries & issues on payments & contracts.* Updating department databases to document & manage IT assets.* Creating/updating procedural documentation. * Administration of project work within a multi-department setting, including running of ad hoc projects at CIO/Director's request. Show less

Initially employed as a mortgage underwriter, I was appointed onto the IT Service Desk in 2003 & was subsequently promoted to a 2nd Line Support team that specialised in GMAC-RFC’s core mortgage systems. My duties included:* Maintaining updates to the company’s multiple mortgage systems used by both internal staff and external mortgage brokers. The information input fed into customer mortgage offer letters and legal documentation.* Supporting business users who had encountered… Show more Initially employed as a mortgage underwriter, I was appointed onto the IT Service Desk in 2003 & was subsequently promoted to a 2nd Line Support team that specialised in GMAC-RFC’s core mortgage systems. My duties included:* Maintaining updates to the company’s multiple mortgage systems used by both internal staff and external mortgage brokers. The information input fed into customer mortgage offer letters and legal documentation.* Supporting business users who had encountered issues with the company's mortgage systems. Escalating serious issues to senior management, sourcing intelligence to help them identify any accounts affected and advising possible solutions. * Chairing weekly meetings with the Application Support Manager to review faults and problems identified and the agreement of timescales for resolution so updates could be communicated to business users. * Writing and maintaining policy and procedural documentation for the IT Client Support team. * Involvement in projects, including testing system updates to the company’s mortgage systems that affected IT Client Support and supporting other teams during testing and implementation of projects and regular system releases. Sharing responsibility for representing team at the weekly Change Advisory Board meeting. Show less

During my time with the company I undertook a number of roles including typing services, underwriting & processing secured personal loans, unsecured personal loans, mortgages, home improvement loans & transfer of mortgage property applications. In January 1999 I was included in the office’s Succession Planning initiative & I was subsequently promoted to the role of Business Assessor (Mortgage Underwriter). Key duties included:* Underwriting & signing off mortgage applications whilst… Show more During my time with the company I undertook a number of roles including typing services, underwriting & processing secured personal loans, unsecured personal loans, mortgages, home improvement loans & transfer of mortgage property applications. In January 1999 I was included in the office’s Succession Planning initiative & I was subsequently promoted to the role of Business Assessor (Mortgage Underwriter). Key duties included:* Underwriting & signing off mortgage applications whilst complying with the Company's Underwriting Policies.* Coaching & providing feedback to mortgage processors to enhance their skills. Show less