Product Owner contracted to Maricopa County Treasurer’s office managing agile scrum teams building two different products. Participate in PI Planning sessions, Lead Stand-ups, Risk, and project meetings.• Manage Azure DevOps Backlog for 2 teams/products• Product Owner for implementation of accounting system and Treasurer’s website • Responsible for backlog grooming, Feature refinement, sprint planning, Demos, & UAT• Attend Sprint Planning, Retrospective, and Daily Scrum• Provide weekly updates on Sprint progress, Issues, Risks and Accomplishments• Collaborate with Developers and QA on builds, bugs and test cases • Partner with Designers to ensure excellent UI/UX experience • Liaison between Business Teams and IT to ensure product needs are met• Collaborate with other Product Owners and OCM to plan training and go-live

Manage Azure DevOps Backlog for 3 teams Product Owner of 3rd party product: Intapp Intake, Conflicts, and Walls Responsible for backlog grooming, Epics to Features decomposition, sign-off of User Stories, UAT Attend Sprint Planning, Retrospective, Refinements and Daily Scrum Participate in PI Planning, ART Syncs and program reviews Provide biweekly updates on Sprint progress, PI Objectives, Risks and Dependencies Work directly with Product Director and Program Manager on all deliverables Provide Project Managers weekly updates of timelines and progress Partner with Business Analysts ensuring requirements are complete and user stories refined Liaison between Business Teams and IT to ensure product needs are met Collaborate with multiple internal scrum teams during PI Planning and throughout the PI

Agile Scrum Product Owner for team, Interim Scrum MasterManaging, leading, and coaching employeesWrite queries, design reports & dashboards, and processes using MS SQL, SSRS, Report Builder, PowerBI, PowerApps, and PowerAutomateDetailed data analysis, root cause analysis and problem solvingWork directly with clients on data visualization / mockups on new client deliverables, enhancements, and new implementationsResponsible for requirements gathering, backlog grooming, and User Acceptance Testing on all productsHost Sprint Planning, Retrospective and Daily ScrumManage project deliverables for implementations, RFPs, new internal and external customer requestsProject Manager for all client deliverables related to data analyticsDevelop streamline processes to improve quality and products for the entire Data Analytics teamEnsure timely execution of dashboards and reports for all internal and external customers

Agile Scrum Product Owner for teamResponsible for requirements gathering, backlog grooming, and User Acceptance Testing on all productsCreate, manage and automate internal and external reports and dashboardsWrite queries, design reports and dashboards using: MS SQL, SSRS, Report Builder, Power BIDetailed data analysis, root cause analysis and problem solvingWork directly with clients on data visualization / mockups on new client deliverables, enhancements, and new implementations

Create, manage and automate internal and external reports and dashboardsWrite queries, design reports and dashboards using: MS SQL, SSRS, Report Builder, Power BIAgile Scrum Product Owner for teamResponsible for requirements gathering, backlog grooming, and User Acceptance Testing on all productsMeet with internal and external clients to design mockups

Analyzed data, reports and functions in Microsoft Dynamics NAV to determine root cause.Liaison between Operations and IT to analyze data, issues and perform testing before implementation.Performed monthly and quarterly balancing and filing of local taxes.Trained multiple co-workers on research, root cause analysis and filing.Verified EFT data, established unclaimed property process and sourced 3rd party vendors.

Performed all duties of Web Operations Manager. Improved fulfilment percentages and delivery speed while reducing damage and wastage.Increased weekly sales by 47% in 2 yearsAnalyzed order and sales statistics daily to meet weekly goals; report and monitor sales KPI’s.Collaborated with the Finance, IT, Marketing, Product and Logistics Teams.

Maintained and developed the webshop – online international grocery store.Processed and shipped 150-200 orders per day regionally and internationally. Managed and recruited staff; trained and mentored team members.Liaison to the Executive Team regarding business improvements, webshop development, team growth, new processes and vendor relations.

Provided customer service & technical support to 30,000+ customersProvided health plan details, pricing & coverage and process enrollmentsProcessed HR transactions for Onboarding and TerminationsBuilt SQL queries to consolidate reports, find & correct errors, and improve processing