Denise Serio Email & Phone Number

➤ Strategically managed and operated the accounts payable and receivable departments and created all monthly invoices.➤ Analyzed various financial data and created financial reports to track spending and earnings for annual financial review.➤ Reviewed, investigated, and corrected various account errors and inconsistencies in financial reports to ensure accuracy.➤ Provided efficient and accurate responses to various inquiries from taxing authorities, auditors, and department heads.➤ Balanced batch summary reports for verification and approval and researched and resolved all payment discrepancies.➤ Matched file and payment documents, approved all payment copies and emails, and completed the quarterly bin check.➤ Provided support for month end closing, monitored planning and cost control, and analyzed business process solutions.➤ Developed, examined, and interpreted account records, compiled financial information, and reconciled reports and data.➤ Prepared and posted all journal entries to the general ledger and performed monthly inventory and accounts receivable

➤ Continuously recruited, interviewed, hired, and trained employees for positions according to specific business needs.➤ Forecasted and adjusted payroll and scheduling procedures to maximize productivity and meet workload requirements.➤ Strategically established objectives and developed processes and procedures to ensure efficient and timely workflow.➤ Enhanced all brand initiatives through guest experiences, associate engagement, and a high-performance environment.➤ Trained and developed associates to ensure they continued to provide outstanding service and represent brand standards.➤ Challenged associates with clear and attainable goals and consistently provided performance feedback through coaching.➤ Spearheaded various HR processes including recruiting, onboarding, exit processing, and payroll related administration.➤ Implemented business development activities such as direct mailings, cold calling, and community outreach programs.➤ Conducted research efforts to identify new marketing strategies, business opportunities, and competitor's performance.➤ Reviewed strategic plans with all stakeholders to ensure progress to key performance indicators and maintaining goals.

➤ Effectively answered client phone calls and scheduled appointments as well as entered data into the company database. ➤ Spearheaded the sorting and filing procedures for important documents to ensure an organized and clean environment.➤ Efficiently answered all incoming calls, forwarded messages, and confirmed scheduled appointments when necessary.➤ Composed, prepared, edited, and distributed correspondence and other department documents to the relevant contacts.➤ Expertly handled various office duties while multitasking and providing exceptional customer service simultaneously.➤ Reviewed various financial and operational reporting documentation including employee benefits and all audit results.➤ Provided outstanding customer support and developed all procedures for ensuring accurate coordination of meetings.➤ Coordinated meetings, arranged travel, managed deliveries, prepared meetings, and maintained all monthly calendars.➤ Planned and executed various company events, monthly luncheons, functional meetings, and presentation development. ➤ Continuously provided administrative support, assisted with project development, and tracked all budgets and schedules.