Denise Singleton Email & Phone Number

Philadelphia, Pennsylvania, United States

Dispatching City Vehicles to down trees,traffic signal outages, street lights and alley light outages. Receiving customer inquiries, service requests and complaints; entering customers information, and nature of request into the Citizenship Relationship Management (CRM) softwareIdentifies customers needs; utilizing multiple database systems to attain.

Greater Philadelphia Area

Data Entry-receiving customer inquiries, service requests and complaints; entering customers information, and nature of request into the Citizenship Relationship Management (CRM) softwareProblem Solving-identifies customers needs; utilizing multiple database systems to attain necessary information Providing directory assistance and transferring calls to.

Faxing Reports to Police: Special Victims Unit Inputting cases in database for upcoming court referrals Expediting cases from DHS hotline Logging daily DHS cases for accuracy Obtaining signatures for all general, child and emergence protective service cases

Handled all telephone, email and written Inquiries from Keystone Health Plan East, and Blue Cross/Blue Shield members Assisted with application/Renewal process, Claims Status/Adjustments, Account Status, Verifying Benefits, Billing Inquiries, and Primary Care Physician Capitates Site.Corrected clerical errors with terminations, effective dates, personal.

Responsible for answering the telephones and customer services.Operated the switchboardProcessed company time sheets.Typed company memos / office letters Faxed necessary documents to other offices/companies.

Ba, Criminal Justice

Bachelor Of Science (B.S.), Computer Security & Forensics; 2013

Associate; Associate, Information Technology; Science; Network Administration & Security; Science

High School Diploma, Business And Finance