Denise Walton Email and Phone Number

Started with First Data in 1986. I worked in the Computer Room mounting tape and moved into Technical Support. Over the years I have worked every aspect of a transmission job. From building JCL, scheduling a job, testing with the client and moving it to production. I’ve supported MessageWay, CyberFusion, Connect Direct(NDM), SIFT, RJE, NJE, Sterling File Gateway, WinSCP and SFTP. I moved into the global command center where I was the SME on transmissions where we took calls related to client transmissions. I also administered a homegrown tool that monitored critical Batch and transmission jobs to ensure SLA’s were not missed. I then moved to an Operations support team monitoring batch and systems critical alerts and initiating corrective actions on both distributed and Mainframe systems.Mainframe: TSO, JCL, Bluezone, IOF, NetmasterSchedulers: CA-7, Control-M, CrontabDistributed: Putty, DB visualizer, Basic understanding of UNIX fundamentalsMonitoring Tools: Moogsoft, Netcool, SplunkTicketing Systems: Service Point(Change, Incident and Problem Management), Remedy, Service Desk, ITRSC, JIRA