With over 20 years of experience as a Senior Customer Operations People champion, I excel in leading global teams and driving operational efficiency. My expertise spans to content moderation, call center management, root cause analysis, and risk prevention.As a certified Six Sigma Green Belt, I leverage strategic planning and quality improvement initiatives to foster continuous process enhancement. I have a proven track record of partnering with senior leaders and stakeholders to deliver innovative solutions for complex challenges in consumer and tech industries, including misinformation mitigation, escalations management, and e-commerce optimization.Education:Master of Public Administration (MPA), The University of MemphisBachelor of Communication and Media Studies, Lane CollegeAdditional coursework at Emory University School of LawPassionate about advocating for the voice of the customer, I am dedicated to creating value for both users and the business. Let's connect and collaborate to drive impactful outcomes together!