 Coordinate and facilitate needs for individuals with special needs, who receive services through the ID/RD waiver process; ensuring that direct services are provided to increase developmental skills necessary for independent living. Responsible for day-to-day supervision of Community Training Home Supervisors and staff who provide services for individuals served by PCBDSN.

 Qualify, interview and screen applicants, perform background checks, and process employment verifications in accordance with HR policies and procedures to ensure proper administration of the hiring, orientation, and training processes; participate in conflict resolution and mediation; and update and maintain HR databases. Direct and plan day-to-day operations of group benefit processes such as enrollment, changes, and termination, while providing analytical and technical support in their delivery, execution, and maintenance. Perform receptionist/secretarial duties such as answer the switchboard and route calls; greet, direct, and register visitors entering the facility; and insure all office equipment is in good working condition.

 Provide administrative support by means of general clerical, receptionist, and project based work; prepare estimates, purchase orders, invoices, and process payments; and maintain company/customer database and filing system.

 Act as Manager on Duty in the store manager’s absence; supervise, train and counsel a staff of 23 associates to ensure superior customer service, enhance sales, and effective implementation of company policies and procedures; handle a diverse array of customer issues to maximize satisfaction, goodwill and retention; new hire orientation, data entry, bookkeeping, payroll, scheduling, and inventory control. Process customer orders, which include price quoting; estimate lead times; faxing; emailing; UPS shipping; designing custom orders, and scheduling.