Denise Albert Email and Phone Number
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As a software support and enhancement expert, I have 20 years’ experience across telecommunications, insurance, logistics and primary industries. I am known for my pragmatic and focused approach to delivering business value through strong customer relationships.
Ebos Group Limited
View- Website:
- ebosgroup.com
- Employees:
- 472
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Application Delivery ManagerEbos Group LimitedAuckland, Nz
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Digital Domain Lead, Enterprise & DataWaka Kotahi Nz Transport Agency Dec 2022 - PresentNew ZealandLeading technology change across enterprise and data platforms.Major Achievements: Transformed delivery within the domain from a waterfall project model to an agile, platform-based model of delivery Lead the creation of an AI policy for NZTA Lead the delivery of changes such as the Asset Management Data Standard, Te Paparanga Āmiki (geospatial platform), Product Stewardship Fee implementationResponsibilities: Act as point of entry for any proposed changes or additions to enterprise software Ensure technology delivery meets cyber-security, operational, and privacy standards of the organisation Ensure data appropriately ingested, governed, stored and provisioned for analytical purposes. -
Head Of Technology DeliveryWaka Kotahi Nz Transport Agency Apr 2021 - Dec 2022Auckland, New ZealandLeading the Business Analysis and Project Management Practices as well as the Programme Management Team to enable efficient, high quality software change.Major Achievements: Initiated and led culture change with the Social Contract initiative Created the project prioritisation framework and led technology project prioritisation for FY21-22 Created the new team member induction framework for use across the Technology groupResponsibilities: Ensure business analysis, project and programme management skills and staffing levels meet the needs of Waka Kotahi Continuously improve the practices for the benefit of Waka Kotahi
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Head Of Customer Technology ServicesNew Zealand Post Jul 2018 - Jul 2020Auckland, New ZealandI established this team to consolidate the support of all customer facing applications to provide a consistent, high quality service.Major Achievements: Reduced average time to integrate with NZ Post APIs from 6 weeks to 1 week Founded the eCommerce Forum with representatives from all divisions to assess opportunities to enhance NZ Post’s eCommerce ecosystem Create a team that functions as a leadership incubator. In 2 years, 25% of the team has been promoted within the organisation Received Gold Award for work with organisation culture change initiative, “We Can” Responsibilities: Set NZ Post strategic direction for customer integration and related functions Improve/maintain relationships with NZ Post’s strategic customers Engage with vendors and 3rd parties to ensure appropriate and strategically aligned use of NZ Post’s suite of APIs to create an eCommerce ecosystem Advocate for the customer experience at all levels of the organisation Understand industry trends to set strategic direction for IT services -
Customer Technology PartnerNew Zealand Post Jul 2017 - Jul 2018Auckland, New ZealandTechnical Product Owner for New Zealand Post's digital labelling and lodgement applications accounting for the bulk of the parcel business.Major Achievements: Set NZ Post strategic direction for customer integration and related functions Established a customer communication plan for planned and unplanned software outages Created a sales team “toolbox” for the technology provided to NZ Post’s customersResponsibilities: Improve/maintain relationships with NZ Post’s strategic customers Engage with vendors and 3rd parties to ensure appropriate and strategically aligned use of NZ Post’s suite of APIs to create an eCommerce ecosystem Advocate for the customer experience at all levels of the organisation
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Shipping And Lodgement Platform Manager (Service Delivery Manager)New Zealand Post May 2016 - Jun 2017Auckland, New ZealandLed team that supported and managed NZ Post’s labeling solutions.Major Achievements: Increased usage of eShip (NZ Post’s flagship application) 10 fold Increased capacity of team through up-skilling and cross training to reduce issue resolution time by 50% Transitioned the team to an agile way of workingResponsibilities: Development and maintenance of a suite of APIs to facilitate shipping services Vendor engagement to manage and maintain customer applications and associated services Creation of business cases in relation to new services
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Project Manager, Business Analyst, Technical WriterDatacom Contracted To Nz Post Feb 2015 - Apr 2016Auckland New ZealandEnabled team that delivered NZ Post’s suite of shipping APIs, and eShip applicationMajor Achievements: Production launch of the Shipping APIs to NZ Post customers Development of technical documentation standards and templates adopted by NZ Post Successful transition of Shipping API team from waterfall to agile methodology to increase the rate of deliveryResponsibilities: Identify and record parcel delivery business process Create sales collateral describing the functionality and use of the API’s Communicate the use of the API’s and technical strengths and limitations
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Senior Test ManagerDatacom Contracted To Livestock Improvement Corporation Sep 2014 - Feb 2015Auckland, New ZealandTest Manager the agile team delivering an enhance herd sampling and testing application.Major Achievements: Maintained a cohesive team despite numerous team member changes Facilitate communication between client groups with competing goals Negotiate project deliverables for a “win-win” outcome Responsibilities: Engage with customer to ensure project goals and requirements are commonly understood Planning team effort based on project schedules and deliverables Managing budgets, costs and invoicing Identifying project risks and implementing mitigation strategies Managing team of 11 developers, business analysts and test analysts
Denise Albert Skills
Denise Albert Education Details
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Business Administration And Management, General -
Certificate In Management Effectiveness -
Economics
Frequently Asked Questions about Denise Albert
What company does Denise Albert work for?
Denise Albert works for Ebos Group Limited
What is Denise Albert's role at the current company?
Denise Albert's current role is Application Delivery Manager.
What is Denise Albert's email address?
Denise Albert's email address is de****@****m.co.nz
What is Denise Albert's direct phone number?
Denise Albert's direct phone number is +121374*****
What schools did Denise Albert attend?
Denise Albert attended University Of Auckland, University Of Southern California, University Of Southern California.
What skills is Denise Albert known for?
Denise Albert has skills like Agile Methodologies, Itil, Project Delivery, It Service Management, Service Delivery, Sdlc, Requirements Analysis, Business Analysis, Customer Management, Stakeholder Management.
Who are Denise Albert's colleagues?
Denise Albert's colleagues are Anil Vijayvargiya, Tariq M., Munir Sani, Hoa Lam, Louisa Kaiaruna-Skinner, Robert Meadows, Lily-Ana Wheeler.
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