Responsible for Sales, Service Delivery and Operational Performance for domestic process outsourcing.TCS United is a competitive integrated customer performance outsource company based in the Heartland of America; Springfield Illinois, state capital and home of Abraham Lincoln. TCS is a MWBE Minority Owned Business Enterprise. We specialize in stellar champion/challenger performance metrics with delivery focused on Total Customer Solutions bridging client relationships with their customer base through our enhanced technology and operations.TCS provides unlimited multi-channel support with the following offerings:Live Agent Inbound Call ServicesMail ProcessingInteractive Voice ResponseAgent- Less OutreachDynamic Web ChatEmail Support with SLAOur parent company was established 80 years ago as CCB Credit Services and we maintain all training, resources, facilities and technology to support our customers in a 52,000 square foot dedicated center. We can scope to 500+ employee workstations with substantial expansion capability on site as business needs dictate.Our certifications are:Payment Card Industry StandardsSSAE 16HIPPA Adherence

Supporting IT management services in the cloud, call center and outsourcing BPO support and sales.

Responsibilities for this leading global service provider of call center services and BPO were new logo acquisition for the Travel, Hospitality, & Transportation vertical for Fortune 500. Focus on off shoring and near shoring in relationship management, RFP/proposal production, account strategy and contract procurement,

Arise is a results-based virtual home agent call-center outsourcer focused on increasing revenue and profit per call, increasing first call resolution, executing operational excellence yielding a better customer experience. Founded in 1997 Arise pioneered the entrepreneurial home based agent model evolving to be the Undisputed Top Performer in the home agent industry with over 22,000 professionals in every state of the US. Arise supports over 60 client applications representing over 50 million customer contacts annually.

Sales for Back Office Outsourcing ServicesProcess and workflow automation solutions for the Global 1000Design, implement and manage non-voice solutions Customer Care Business Process Outsourcing (BPO) Call Center offshore outsourcing in India & PhilippinesWorkflow efficiencies in following areas:Customer Care- fulfillment, general correspondence (email,white mail, fax mail,web mail, chat), data entry and order entry, sales verification, warranty and comment card processing, IVR transactions,order , order management, order provisioning, credit adjustments, account maintenance, dispute and fraud management.

Responsible for sales in outsourced electronic messaging services that allows companies to touch their customers via voice, sms, email, IM, fax transactions. Used in customer lifecyle management for support, retention, upsell, notifications, reminders, alerts.

Managed sales team in South Florida enterprise market selling voice, data, VPN hosting, conferencing, Webex services.

Managed a national sales force selling an ASP outsourced electronic messaging platform and services to Fortune 500 and enterprise customers in the Banking, Finance, Mortgage, Travel, Retail, and Medical Pharmaceutical sectors.

Covering major accounts in South Florida.

Managed a team in metropolitan NY.

Managed a team of 80 people covering Midtown Manhattan selling Pitney Bowes mailing, shipping, copier and inserter systems.