TCS United

TCS United (TCS) is a highly responsive integrated customer service organization based in Springfield, Illinois. TCS specializes in the stellar delivery of Total Customer Solutions which help clients bridge relationships with their customers through enhanced, unified communications. TCS provides a broad array of multi-channel service offerings such as: •Live Agent Call Center Services •Mail Processing •Interactive Voice Response •Agent-Less Outreach •Web Chat •Email Communication The firm is privately held and certified as a Minority Woman Business Enterprise (MWBE). The company was formed with one thought in mind which is to provide the absolute, best customer service available in the industry. Through our affiliate company CCB Credit Services (CCB), TCS maintains access to a technology platform that drives compliance and is certified in the areas of: •Payment Card Industry (PCI) Standards • SSAE 16 • HIPAA Adherence TCS is a quality-centric organization that has made the necessary technology investments and occupies a 52,000 square foot business processing outsource center. The facility is scoped with 500 employee work stations with additional ability for expansion as business needs dictate.