Denise Case Email & Phone Number

Denton, Texas, United States

• Established and maintained partnership agreements with Early Learning Programs remotely, ensuring compliance with guidelines while fostering relationships.
• Delivered virtual orientations and provided ongoing remote support, offering technical assistance and conducting regular check-ins.
• Prepared and submitted detailed licensing reports on a monthly, quarterly, and annual basis, utilizing data entry skills.
• Processed subsidy payments, managed the recoupment and collections process, and conducted remote quality assurance audits on claims and billing procedures.
• Managed up to 25 incoming calls daily, addressing inquiries and providing support while balancing additional tasks, including report preparation and partnership management.
• Provided options for resolving the issue by discussing a suitable resolution by increasing their company’s current rates. The company was not aware that once a year they could adjust their rates with the program..

Little Rock, Arkansas, United States

• Operated a multi-line phone system to manage client inquiries, resolve issues, and schedule appointments through Outlook.
• Utilized File Cabinet software to digitize and organize important documents, processed LLC formations.
• Facilitated financial transactions by accurately recording payments and managing client billing.
• Coordinated outgoing correspondence via USPS, maintaining punctuality and accuracy in all shipments and communications.

Grapevine, Texas, United States

• Led and managed a team of 6-7 employees, overseeing daily operations and ensuring the delivery of high-quality services to a client base of 625 individuals.
• Managed financial records, preparing comprehensive financial statements and overseeing all accounting activities such as accounts payable/receivable, budget tracking, and expense reporting.
• Coordinated executive logistics, including travel arrangements, staff meetings, inventory management, reconciling petty cash, and maintaining office supplies.

High School Diploma, General Education, 12Th

Activities and Societies: Theater/Drama Club - Band - Cheerleading - Cross Country - Community Service Club - Key Club - Yearbook.

12Th

Core subjects - High School Diploma