Denise Ervin, Mba, Ma Email & Phone Number

Detroit, Michigan, United States

• Handling cash and credit/debit transactions• Assisting customers with product selection• Preparing and distributing packets for promotional events• Designing and informing promotional items such as brochures and flyers

Dearborn, Michigan, United States

Detroit, Michigan, United States

• Editing manuscripts for publication• Educating aspiring authors on the process of self-publishing• Assisting customers with product selection• Processing credit/debit and cash transactions• Compiling and distributing packets for promotional events• Developing promotional items such as brochures and flyers• Managing the self-publication process for aspiring authors

* Managed office support services including purchasing materials and supplies* Coordinated, scheduled, organized, and executed meetings, space, and requirements for the Programs team* Assisted program staff with IT needs, training, and resources and served as Zoom Account Administrator* Supported research and preparation of presentation materials, caregiver education materials and mailings* Assisted Executive Staff as needed, including calendar management and travel coordination* Performed Job Seeker Intake process for Employment team, including background checks and correspondence* Maintained Master Outreach Log and Survey Monkey data for grant reporting purposes* Developed and maintain Inventory Tracking System for insurance purposes* Liaised with board members, vendors, and other stakeholders to maintain transparency in communication

* Manage social media accounts and maintain online presence and corporate website* Update pricing schedules and customer information in CMS* Correspond with customers regarding pricing (quotes), samples, and shipments* Design and coordinate signage and advertising for annual trade shows* Research and award or dispute accounts payable deductions (credits)* Create invoices based on BOLs and other shipping documents

• Creating computerized forms, documentation, newsletters, invitations, and flyers• Assisting customers with product selection• Responsible for cash and credit/debit transactions• Preparing and distributing promotional materials

Southfield, Mi

Detroit, Mi

Lansing, Michigan Area

Teaching Intro to Marketing

• Guided students to the achievement of pedagogical objectives associated with Composition I, Composition II, and Workplace Communication courses• Designed course syllabi, generated weekly lesson plans, and facilitated lectures• Completed assessments of student learning• Maintained accurate attendance and grading records for students• Assisted students with concepts, ideas and assignments during regular office hours• Attended professional development training as required

• Prepare monthly, quarterly, and annual employment reports using Microsoft Excel• Research potential employer partners in order to establish and maintain mutually beneficial partnerships consisting of the development of job openings by way of phone, mail, email, and various networking events• Communicate regularly with graduates and alumni to ascertain statistics on employment and to maintain computerized employment records for reporting purposes using company-specific NACElink software• Conduct Professional Career Strategies course• Instruct students in resume and cover letter writing, as well as job search and interviewing techniques• Assist in coordination of on-campus recruitment activities and programs for students and graduates• Attend meetings and conferences for continuing development of Career Services and the campus• Create training materials for in-class presentations via Microsoft Word and Microsoft PowerPoint• Conceive and execute annual seminar focusing on career literacy and other vital tools for job seekers• Collaborate with various department representatives to meet the needs of nearly 4,000 students and achieve an annual employment rate of 97% or higher

Dearborn, Mi

Responsible for daily verifications of logistics paperwork related to the transportation of petroleumUpdate monthly fuel logs to track usageProcess weekly payroll for 30+ truck driversMaintain petty cash and order and distribute office suppliesServe as point of contact for visitors, vendors, and employees

Dearborn, Mi

Teaching Composition I and Fundamentals of Business Communication

Ann Arbor, Mi

• Processing daily payroll data timely and accuratel• Analyzing and reviewing bi-weekly payroll• Responding to employee inquiries• Entering billing information into various computer systems/applications• Completing end of the month billing for the Center• Reviewing/verifying/tracking payroll and billing documentation• Generating payroll and billing reports as needed• Handling field trip request, charter trip request, process payments and assigning drivers• Performing general office duties including copying, filing, faxing, answering calls, etc.

Detroit, Mi

• Website content creation• Blog writing• Social media strategic deployment (including daily updates to ESD’s social media channels)• Email marketing and other outbound marketing• Updating and communicating general information about the education system• Design and layout of publications and presentations• Proactive and opportunistic earned social media identification and implementation• Creative thinking about how to spur a more fulsome conversation among Detroiters and decision makers about how to make progress with education.• Informing stakeholders about early learning through school performance• Engaging and empowering citizens to impact the education system• Outreach to target populations that might not otherwise have access to or be aware of ESD early learning provisions

Detroit, Mi

• Manage operational expenses to optimize all cost per bus, explaining budget variations• Manage injury and collision claims, ensuring safety practices and regulations are obeyed by all employees• Ensure facilities and buses are maintained to applicable regulatory standards, including environmental standards• Minimize route drive times and mileage, efficiently use stand-by drivers, and track and address labor variances while adhering to contractual and regulatory mandates and efficiently use stand-by drivers• Provide accurately and timely operational and financial reporting as requested by AGM and/or finance• Drive employee engagement and recognition

Detroit, Mi

~ Ensure that all contractual and legal mandates are met~ Maintain contract files and records~ Prepare contract correspondence, management records, and schedules~ Directs incoming phone calls within the Project Office.~ Schedule appointments and meetings for management staff~ Administer accounting data, payroll, and employee records~ Coordinate employee benefits at the contract level~ Input and extract data from fleet MIS system to provide data for management and client~ Procure office equipment and supplies~ Manage the security of petty cash fund and manual checks

• Performed general office tasks such as typing, filing and composing correspondence for distribution• Maintained current staff roster and classroom lists and student database of personal and emergency contact information• Assisted staff members with completion of bulletin boards and various school displays and presentations• Processed and verified elementary and middle school attendance on semi-annual SM1s and compiled data for verification of district double-counts• Organized and presented data for semi-annual audits• Maintained immunization records with Michigan Care Improvement Registry• Processed quarterly scan sheets for elementary and middle school grading and preparing periodic attendance checks as requested by elementary and middle school staff• Enrolled new elementary and middle school students and processed incoming and outgoing student record requests• Processed paperwork associated with disciplinary action of students• Tracked daily student attendance and prepared and scanned weekly positive attendance forms

• Addressed resident concerns on a daily basis via the web, telephone, email (Microsoft Outlook), and in person and resolved or escalated issues as necessary in a timely fashion• Processed accounts receivable by matching incoming payments to appropriate invoices, posting funds received, and generating monthly reports• Supervised and supported sales staff as needed to ensure customer satisfaction in leasing apartment and town homes in accordance with Fair Housing procedures for residential properties between 200 and 1,000 units• Managed flow of maintenance requests from initial report through project completion• Monitored and influenced resident retention to confirm that corporate projections and monthly goals were met

• Recruited apartment and town home residents in compliance with applicable Fair Housing guidelines• Effectively communicated with prospective residents using an established sales script• Consistently achieved and/or exceeded sales goals in a high volume/fast paced environment• Promoted resident retention to achieve monthly goals for residential property of nearly 1,000 units

• Designed and maintained a filing system for attendance and payroll information• Prepared weekly and monthly attendance reports for Human Resources Department• Verified purchase receipts against credit card statements• Processed and logged company records in accordance with federal retention regulations• Generated weekly and monthly payroll spreadsheets for management • Performed accounts payable voucher entry and processing, petty cash distribution and maintenance• Assisted with semi-annual audits by supplying record retention information to auditors

Secondary Teacher Certification, English

M.A., English Language And Literature, General

Activities and Societies: National Society for Leadership and Success (NSLS)

Master'S Degree, Business Administration - Marketing

Bachelor'S Degree, Liberal Arts - English

Activities and Societies: Golden Key National Honor Society

Chemical Engineering

Diploma, Business Administration

Activities and Societies: Business Professionals of America (Historian)