• Management and growth of the Volunteer Program which includes corporate volunteers and Corporate Social Responsibility (CSR) groups, Summer Youth Employment Program participants, interns, and individual volunteers• Maintaining and fostering relationships with current volunteer partner organizations as well as seeking out and developing new partnerships for volunteer/interns.• Collaborating with the team of warehouse associates to organize materials and create tasks for all volunteers and interns.• Scheduling all groups and maintaining the calendar of events for volunteer/ intern groups and responds to all emails and phone calls in a timely manner.• Maintaining and ordering all necessary supplies for corporate/volunteer/intern/school groups.• Work closely with Friends of Materials of the Arts, Development Manager to research and build the CSR program and to co-host social events in the warehouse.• Preparation of monthly progress reports, evaluations, and other data necessary for grant reporting and any DCLA required reporting.• Represents MFTA externally at outreach events, including but not limited to conferences, local community events and all volunteer/ intern recruitment events.• Assist with check-in and checkout on shopping days and assists with all special projects at both MFTA’s warehouse and offsite venues.

•Examining the curriculum for select exhibitions and creating visual vocabulary and samples to use as inspiration for student art making.•Maintaining and preparing materials and supplies used by students.•Upholding the calendar and daily schedule. Editing as needed•Supporting the museum with urgent issues as they arise.•Instructing students on how to create art projects based on museum exhibitions

• Adhere to company policies to resolve customer issues.• Resolved customer billing discrepancies and complaints• Processed a variety of service orders ranging from setting new service to dispatching emergency services to gas leaks.• Maintain and update account information such as bill change explanations and issuing investigations on incorrect billing.

• Balanced heavy volume of calls during Hurricane Irene.• Located and connected customers to local government offices and services to assist with tree removal, flood damage and electricity issues.

• Surveyed households to willing participants.• Input participant information into multiple on data collection programs.• Maintained a professional demeanor to help people feel more comfortable and cooperative to ensure completion of surveys.

• Performed market research for government and corporate grants.• Validated cash receipts, cash payments and expenses into monthly Excel logs. • Communicate via email and phone to current and prospective clients.