Responsible for projects supporting LOB products, processes or functions with cross-functional or inter-departmental implications. Serves as primary contact to senior department managers for critical change initiatives. Responsible for analyzing present-state, developing alternative future-state approaches and facilitating implementation. Ensure clearly defined responsibilities and accountabilities for key project roles. Assesses risks, communicates decisions and actions to stakeholders and confirms controls are in place to sustain risk mitigation. Identifies, develops and executes strategies and supporting tactics to engage and influence all stakeholders to make needed behavioral changes. Creates a clear, coherent approach to guide effective program/initiative setup, execution and control. Leads the Adoption & Sustainment of Change. Identifies and makes recommendations regarding work that will potentially proceed, be delayed or stopped when environment changes occur. This role may manage a team of resources and budget. Excellent project management skills, including the ability to prioritize work and meet deadlines.

Managed all program phases including current state assessments, future state mapping, requirements (BRD) writing, system/user testing phases and deployment. Ensured the implementation of approved solutions; update policies and procedures; create distribute corporate and business communications; execute associate readiness activities and prepare Project Office reporting for large scale regulatory, business and technology projects at Bank of America. Projects directed toward regulatory requirements set by the Department of Justice (DOJ), Office of the Comptroller of Currency (OCC) and Consumer Financial Protection Bureau (CFPB):o Resolved the DOJ Consent Order SCRA Section 527 requirement to identify and validate mortgage interest rate and fee reduction for active military personnel, across sixteen lines of business to determine potential harm, provide evidence and distribute monetary remediation to customers.o Focused on regulatory Fair Credit Reporting Act guidelines, created a methodology to gather, validate and document Enterprise business unit and technology understanding of the Metro 2 Guideline requirements, pertaining to Credit Bureau reporting and Permissible Purpose focused on the identification and management of associate access to consumer credit information. • Partnered with Risk, Compliance and Legal to provide evidence for the successful regrade of Audit issues; resulted in the creation of business requirements and developed sustainable technical solutions; created Multi-Gen Plans focused on Business, Technology, Data Management, People and Process improvement for Furnishing and Usage. • Ensured artifacts and evidence are stored in a secure repository with appropriate access.

Responsible for all project management activities including stakeholder communication, information and requirements gathering, meeting facilitation, project documentation and PMO status reporting management. Managed projects focused on regulatory FCRA guidelines, created a methodology to gather, validate and document Enterprise business unit and technology understanding of the Metro 2 Guideline requirements, pertaining to Credit Bureau reporting and Permissible Purpose focused on the identification and management of associate access to consumer credit information. Both program phases partnered with Risk, Compliance and Legal to provide evidence for the successful re-grade of Audit issues; resulted in the creation of business requirements and developed sustainable technical solutions; Created Multi-Gen Plans focused on Business, Technology, People and Process improvement for Furnishing and Usage.

Manage relationships and projects across Legacy Asset Services, National Mortgage Outreach and third party vendors defining strategy and implementing change to more efficiently gather, share and utilize client information and system functionality of multiple systems and applications, keeping the Bank in accordance with the OCC Consent Order.

• Redesigned “Streaming Quotes” functionality from Bank of America to Merrill Edge Online Platform• Developed and implemented enhanced Online “Transaction History” functionality deployed with the new Merrill Edge platform (formerly Merrill Lynch Online)

• Simultaneously managed multi-million dollar projects, enhancing an Order Entry trading system, implementing real-time trading of the Euro, including currency conversion; adapted and deployed 13 US Private Client applications functionality to the International workstation for use by 10,000 Merrill Lynch International Private Client branch office users in 44 countries.• Evaluated architectural design and business models of multiple USPC brokerage systems; Analyzed complex international legal and compliant regulations; Converged client-server and web platforms; Key business analyst to senior management responsible for analysis and reporting of projects, data and standards and reporting.

• Simultaneously managed multi-million dollar projects, enhancing an Order Entry trading system, implementing real-time trading of the Euro, including currency conversion; adapted and deployed 13 US Private Client applications functionality to the International workstation for use by 10,000 Merrill Lynch International Private Client branch office users in 44 countries.• Evaluated architectural design and business models of multiple USPC brokerage systems; Analyzed complex international legal and compliant regulations; Converged client-server and web platforms; Key business analyst to senior management responsible for analysis and reporting of projects, data and standards and reporting.

• Increased volume and fundings by 39% by delivering the Tier 1 priority level Wells Fargo Product Development Traditional Nonprime Home Mortgage , expanding credit guidelines and implementing a new pricing paradigm across business units• Established a 70% referral rate by creating successful business relationships, necessary to achieve sales goals

• Converted 75% of leads received to applications by determining the customer need and identifying the appropriate Countrywide product, following throughout the loan process, gathering all documentation necessary as directed by underwriting, reviewing final loan specifics and attending closings with customers.• Developed professional relationships with potential customers, home inspectors, Title companies, Realtors and other loan officers to ensure consistent loan pipeline.