Denise Moore Email & Phone Number

Orange, CA, US

Irvine, California, United States

• Managed team of 30+ employees, provided operational leadership, managed performance, communicated goals, provided ongoing coaching and actionable feedback, and conducted performance evaluations. Oversaw day-to-day.
• Reduced staff size by 30% by addressing protocol inefficiencies without sacrificing client service, improved productivity and profit margins by 18%, resulting in $1,500,000 additional revenue annually
• Developed vendor training program that reduced errors and improved quality by 33%, resulting in cost savings of $1,200,000 annually in vendor fees
• Ensured client requirements were met and fully executed documents were returned within 24 hours, resulting in a 98% client satisfaction rating
• Managed vendor recruitment and maintained adequate records for 5,000+ vendors
• Designed user-friendly operations manual that is currently being used by employees

Irvine, California, United States

• Successfully developed team culture of 100+ high-performing, customer-centric employees. Managed and motivated leaders that exceeded goals and surpassed client service level expectations. Established client.
• Unleashed teams’ potential through group development and led team to #1 scorecard provider, resulting in $500,000 additional revenue per month
• Implemented recruitment plan to source and recruit 40 employees within 10-day window due to new business opportunity, resulting in $1,800,000 additional revenue per month
• Developed side-by-side training program that contributed to 25% reduction in errors
• Investigated root causes of process inefficiencies, identified opportunities for process improvement, developed updated procedures, and held associates accountable for their deliverables, resulting in 17% improvement.
• Project manager who established objectives, determined priorities, collaborated with others, monitored progress, made plan adjustments for desired outcomes during project lifecycle, and delivered satisfying client.

Orange, California, United States

• Anticipated and managed daily workflow for 150+ employees. Assisted with developing, coaching, and engaging top talent. Evaluated performance ensuring business objectives were achieved. Updated and implemented.
• Developed new valuations product that increased revenue by $2,800,000 quarterly
• Orchestrated recruitment and training efforts for specialized nationwide contract vendor panel, resulting in additional 80 qualified vendors per month due to a new product release
• Evaluated employee performance and provided feedback, ensuring that 100% of business objectives were met and all employees had the support required to thrive
• Established and reported on performance, key business metrics, and financial activities

Orange, California, United States

• Supervised 150+ employees, managed daily workflow, and reviewed production, quality, and vendor costs to ensure that revenue goals were being met. Motivated staff and provided training for continued development. Built.
• Implemented system that streamlined processes, resulting in 5% monthly increase in on-time deliveries to client
• Developed vendor training program that reduced clients’ service delivery time by 2.2 days on average, resulting in cost savings of $3,000,000 annually in vendor fees
• Completed complex projects and created month-end operational progress reports for clients and executive management

Orange, California, United States

• Distributed daily workload and monitored productivity for 50+ employees, ensuring timely and accurate deliverables. Provided leadership, coaching, and guidance to staff while influencing consistent positive client.
• Documented guidelines and established side-by-side training to ensure operational efficiencies, quality, and performance levels were being met, resulting in improved quality due to 12% reduction in errors
• Continually evaluated and enhanced processes, identified cost savings and implemented initiatives to optimize operations
• Monitored vendor relations and network quality scores, provided regular feedback and recommendations to management for approving /removing agents within approved vendor network