*Work with current upgrade to OS and Office to maintain and re-mediate applications.*Create Documentation for Applications

Answer forum postsWork on Microsoft tickets to support FSLogix ProgramEmail and Communicate with customersFind new solutions and propose Feature changes in programUpdate and edit Knowledge base

• Monitored and responded to Tickets for Skype for Business• Assisted clients with issues with Skype for Business• Instruct clients with setting up SfB for Hybrid environment• Work with multiple teams daily to facilitate communication • Created work documentation for Service Desk related to SfB• Self-trained in Exchange Server 2010 and 2013• Worked on back log of Tickets to stream line dept. response

• Respond to monitor system alerts • Respond to Customer submitted issues• Manage and maintain servers for Skype for Business services• Work with Engineer teams to solve critical situations during operation• Work on articles for Confidential Knowledge base• Work with other members of the Ops center team to resolve critical issues• Create logs and other documentation for Development teams

• Check and maintain 200+ virtual servers in production• Trouble shoot problems with the servers and network• Maintain and add user accounts• Work on upgrading and improving the network• Organize and maintain a Confluence Wiki used for the knowledge base• Perform tasks for the System and Windows Server Administrators• Assist other interns with projects • Work on expanding knowledge of Bash and PowerShell • Took over the lead intern position in September 2013

• Was a veteran agent in a twenty-four hour Call Center. • Was the last point of contact for all technical issues for T-Mobile's Unsupported Department. • Work as backup lead • Assist my call center as a Roaming agent for my newest co-workers • Answer incoming calls • Educate myself and others on the products I support• Support any and all phones that can work on the T-Mobile Network• Author any articles to further our high level of support• Work on training… Show more • Was a veteran agent in a twenty-four hour Call Center. • Was the last point of contact for all technical issues for T-Mobile's Unsupported Department. • Work as backup lead • Assist my call center as a Roaming agent for my newest co-workers • Answer incoming calls • Educate myself and others on the products I support• Support any and all phones that can work on the T-Mobile Network• Author any articles to further our high level of support• Work on training materials to improve them for future use• Assist my team supervisor with team related projects• Maintain a level of support for all new team members Show less