Worked with cross platforms as Product/Business Analyst, Project Manager for various departments.Created project definition documents and financial analysis leading into the creation of project packages. Gathered and analyzed data to establish and maintain corporate business policies, processes, and procedures in order to provide support to departments.Created reports/documentation on projects from initiation through implementation on topics such as; scope, definition, budget, needs… Show more Worked with cross platforms as Product/Business Analyst, Project Manager for various departments.Created project definition documents and financial analysis leading into the creation of project packages. Gathered and analyzed data to establish and maintain corporate business policies, processes, and procedures in order to provide support to departments.Created reports/documentation on projects from initiation through implementation on topics such as; scope, definition, budget, needs met, cost savings, etc.Served as the primary point of contact on multiple projects.Facilitated and Lead team and client meetings throughout projects.Ensured projects were completed on time and within budget, while communicating details of the project's status with the team.Ensured projects were meeting deadlines and discovered issues (both hidden and known) within each project and reporting this information as well as worked toward correcting issues.Participated in project team assignment decisions, coordinated project activity and consulted with management to ensure project deadlines were met.Met with clients regularly, to identify their needs. Show less

Worked with cross platforms as Product Analyst for the Product & Service Management department.Worked with project sponsors and others to gather information needed in order to create, modify and update documents.Created project definition documents and financial analysis leading into the creation of project packages.Worked with members of the team to gain CREST approval for documents.Worked with members of the team to hand off projects to project managers.Provided support by… Show more Worked with cross platforms as Product Analyst for the Product & Service Management department.Worked with project sponsors and others to gather information needed in order to create, modify and update documents.Created project definition documents and financial analysis leading into the creation of project packages.Worked with members of the team to gain CREST approval for documents.Worked with members of the team to hand off projects to project managers.Provided support by managing, planning, and monitoring key projects.Created reports/documentation on projects on topics such as; scope, definition, budget, needs met, cost savings, etc. using CREST.Participated in project team assignment decisions, coordinated project activity and consulted with management to ensure project deadlines were met.Created and edited documents, business requirements, specifications, business processes and recommendations related to projects and proposed solutions. Show less

Worked with cross platforms globally as Project Coordinator for multiple Wholesale Technology projects. Provided support managing, planning, and monitoring key projects. Gathered and analyzed data to establish and maintain corporate business policies, processes, and procedures in order to provide support to projects. Created reports on projects from initiation through implementation on topics such as; scope, budget, needs met, cost savings, etc. Ensured projects were completed… Show more Worked with cross platforms globally as Project Coordinator for multiple Wholesale Technology projects. Provided support managing, planning, and monitoring key projects. Gathered and analyzed data to establish and maintain corporate business policies, processes, and procedures in order to provide support to projects. Created reports on projects from initiation through implementation on topics such as; scope, budget, needs met, cost savings, etc. Ensured projects were completed on time and within budget, while communicating details of the project's status with the team. Ensured projects were meeting deadlines and discovered issues (both hidden and known) within each project and reporting this information as well as worked toward correcting issues. Participated in project team assignment decisions, coordinated project activity and consulted with management to ensure project deadlines were met. Used STAMP for all budgeting information (creating, reconciliation and maintaining) for all projects (including employee/contractor hours/billing). Created and edited documents, requirements, specifications, business processes and recommendations related to projects and proposed solutions. During EXIMBILLS implementations; I created all documents leading up to, was primary point of contact, chaired all meetings, sent out all status’, escalated to senior management when necessary and facilitated roll back if necessary. Created, updated and maintained SharePoint sites for multiple projects. Facilitated and Lead team and client meetings throughout projects. Show less

Project Coordinator / Project Manager (Consultant) -- TelecommuteWorked with cross platforms globally as Project Coordinator for multiple Wholesale Technology projects.Provided support managing, planning, and monitoring key projects.Gathered and analyzed data to establish and maintain corporate business policies, processes, and procedures in order to provide support to projects.Created reports on projects from initiation through implementation on topics such as; scope, budget… Show more Project Coordinator / Project Manager (Consultant) -- TelecommuteWorked with cross platforms globally as Project Coordinator for multiple Wholesale Technology projects.Provided support managing, planning, and monitoring key projects.Gathered and analyzed data to establish and maintain corporate business policies, processes, and procedures in order to provide support to projects.Created reports on projects from initiation through implementation on topics such as; scope, budget, needs met, cost savings, etc.Ensured projects were completed on time and within budget, while communicating details of the project's status with the team.Ensured projects were meeting deadlines and discovered issues (both hidden and known) within each project and reporting this information as well as worked toward correcting issues.Participated in project team assignment decisions, coordinated project activity and consulted with management to ensure project deadlines were met.Used STAMP for all budgeting information (creating, reconciliation and maintaining) for all projects (including employee/contractor hours/billing).Created and edited documents, requirements, specifications, business processes and recommendations related to projects and proposed solutions.During EXIMBILLS implementations; I created all documents leading up to, was primary point of contact, chaired all meetings, sent out all status’, escalated to senior management when necessary and facilitated roll back if necessary.Created, updated and maintained SharePoint sites for multiple projects.Facilitated and Lead team and client meetings throughout projects. Show less

Performed root cause data analysis, project scheduling, trending and solutions, worked remotely.Project coordinator of all Risk Operations projects.Created reports based on data analysis and project information.Created policies and procedures for Risk Operations based on legacy data, projects and new work being completed.Researched to discover any issues that may happen or that were already taken place and looked for creative, solid resolutions for issues discovered.Chaired… Show more Performed root cause data analysis, project scheduling, trending and solutions, worked remotely.Project coordinator of all Risk Operations projects.Created reports based on data analysis and project information.Created policies and procedures for Risk Operations based on legacy data, projects and new work being completed.Researched to discover any issues that may happen or that were already taken place and looked for creative, solid resolutions for issues discovered.Chaired weekly meetings and was involved in several other weekly meetings for review and change.Ensured projects were meeting deadlines and discovered issues (both hidden and known) within each project and reporting this information.Met with individual groups at start of projects to gather information such as; scope, budget, needs met, cost savings, assuring all approval had been met or worked to gain approval for project and to begin creating project outline.Created all Supplier documentation.Created presentations to be presented to high levels of management up to and including CTO. Show less

Reviewed and coordinated software for company-wide system upgrades.Lead project coordinator for upgrade projects.Gathered and analyzed data to establish and maintain corporate policies, processes, and procedures.Involved in the testing process and all testing meetings; also notified and chose testers, gathered testing information and reported on testing weekly, testing rollout before sending to testers, ensure testing was taking place and being completed and point of contact for… Show more Reviewed and coordinated software for company-wide system upgrades.Lead project coordinator for upgrade projects.Gathered and analyzed data to establish and maintain corporate policies, processes, and procedures.Involved in the testing process and all testing meetings; also notified and chose testers, gathered testing information and reported on testing weekly, testing rollout before sending to testers, ensure testing was taking place and being completed and point of contact for testing, reported all testing information.Ensured projects were meeting deadlines and discoverd issues (both hidden and known) within each project and reporting this information.Researched to discover any issues that may happen or that were already taken place and looked for creative, solid resolutions for issues discovered.Created and updated databases for upgrade and software license. Created user process and procedure documentation for upgrade project.Involved in weekly meetings to review upgrade and discuss next steps. Show less

Managed and coordinated projects working directly with various banks. Coordinated, implemented and supported client conversions and changes.Created, updated and maintained project plans, forms and documentation as needed. Prepared and facilitated Line of Service, Program Review and Weekly Reviews.Supported and implemented Project Management policies & procedures.

Performed root cause analysis, trending and solutions on a daily, weekly and monthly basis which included global as well as individual metrics. Collaborate with other business areas to create solutions for the helpdesk and create changes within knowledge and process. Initiated and worked on a web portal project for, I met with users and gathered requirements, created documentation, gave updates to management and ensured the project would be completed on time.Primary lead for… Show more Performed root cause analysis, trending and solutions on a daily, weekly and monthly basis which included global as well as individual metrics. Collaborate with other business areas to create solutions for the helpdesk and create changes within knowledge and process. Initiated and worked on a web portal project for, I met with users and gathered requirements, created documentation, gave updates to management and ensured the project would be completed on time.Primary lead for several of the GTS Helpdesk’s Quality Assurance centric responsibilities.Served as a lead for quality assurance issue tracking along with creating and implementing processes and procedures for all of the GTS helpdesk. Develop and perform analysis of service metrics as well as participation in process improvement initiatives. Show less

Coordinated, implemented and supported the conversion of over 2000 corporate bank accounts during an acquisition for the Implementation Services Group. Created and updated all documentation involved in project.Created, updated and maintained project plans. Contacted individual clients to assure customer satisfaction.

Managed all of the projects for the Desktop Engineering group. This includes overseeing, coordinating, organizing, determining scope of work to be completed and determining the direction of the business units. Created and updated multiple documentations for various projects as needed.Created, updated and maintained project plans using MS Project.Categorized and classified applications for the deployment and integration testing. Prepared and facilitated Line of Service, Program… Show more Managed all of the projects for the Desktop Engineering group. This includes overseeing, coordinating, organizing, determining scope of work to be completed and determining the direction of the business units. Created and updated multiple documentations for various projects as needed.Created, updated and maintained project plans using MS Project.Categorized and classified applications for the deployment and integration testing. Prepared and facilitated Line of Service, Program Review and Weekly Reviews.Supported and implemented Project Management policies & procedures. Show less

Coordinated, implemented and supported the rollout from QNX 4.23A to QNX NT. Configured, installed and maintained machines supporting QNX NT. Created client installation of the NT software that will work on WIN 95/98/ME & NT/2000. Created manufacturing image for instrument computer for NT. Created computer installation for upgrading a QNX 4.23A to NT.

Supervised a team of approximately 30 people including LAN Administrators, DBA's, Network Technicians and Helpdesk personnel. Coordinated and organized the restructuring of the IS Department, including determining the direction of the business units, to make the team more effective and efficient. Reviewed, created and updated all documentation within this department.Categorized and classified applications for the deployment and integration testing.

Supervised helpdesk personnel and was responsible for team motivationCreated documentation for the helpdesk and updated procedures.Responsible for meeting and exceeding SLA's and generating reports for management.Actively answered questions and solved problems for both employees and customers.