Denise Poynton Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Australia

In 2014, I progressed within AIA Australia to the role of Senior Manager of our Vitality Business Solutions, Life Insurance department. My work here has me developing and improving strategies through various projects.✔ Designing solutions for members and partners✔ Consultative functions, providing technical advice and expertise ✔ Personnel, change and budget managementIn my extensive experience, I have found that being proactive and fostering a collaborative approach effectively mitigates any possible project issues. I regularly liaise with the partnership team and senior stakeholders to carefully monitor technical integration with external parties. Similarly, I have built strong working relationships with our international branches. CORE RESPONSIBILITIES• Documentation -- business requirements and standard operating procedures (SOP)• AIA Vitality Program enhancement strategy -- articulation, documentation and updates• Handling complaints – liaising with Consumer Affairs as well as tracking, analysing and remedying complaints• Reports dashboard – enabling tracking (product and marketing activity)

Melbourne, Australia

Upon migrating to Australia, I secured a position as a Project Manager for AIA Australia.In particular, I was engaged with the planning, organising and management of AIA’s Vitality project. My daily work consisted of overseeing timelines, producing documentation, and monitoring resources and budgets.

Johannesburg Area, South Africa

For near on a decade, I worked at Discovery Health in various project management roles. As such, I was heavily involved in numerous projects.PROJECT INVOLVEMENT★ MedSaver – Rolling out a program providing cash backs on schedule 1 and 2 medicines for health fund members purchasing at specified pharmacy chains★ Medxpress – Implementing a system whereby members can order prescription medicine for delivery, through a single point of contact★ ProPBM – Implementing and rolling out an in-house pharmaceutical benefit management system★ Operational Best Practice Exercise – Pilot program involving off-shore capturing of claims information★ Discovery Card – Facilitating payment of medical claims using a separate account linked to the card★ Switchback – Enabling certain claims to be sent back for retrospective review★ AIA Vitality Singapore Member Portal – Systems functionality★ Simplified Capture – Claim capture system★ Year End Program

Johannesburg Area, South Africa

Moving away from product management, I took up the post of Project Manager within Document Management Systems and Solutions at Metrofile.PROJECT MANAGEMENTHere I managed all aspects of project execution, from the facilitation of scoping sessions to the management of stakeholder expectations.PROJECT INVOLVEMENT★ HR File Tracking Solution -- Department of Defence ★ Optical Character Recognition (OCR) -- Pharmacy claims capture system

Johannesburg Area, South Africa

For a brief period of time, I worked at Trans Union as a Product Manager and handled all aspects of product development, marketing and costing.As part of my duties, I would produce various reports, specs and documentation per project and change management requirements.

Higher Diploma, Education

Bachelor Of Commerce (Bcom)