• Central point of contact for prospective and current students, faculty, and staff, including the general public in navigating and providing complete college-wide information and assistance.• Operate an extensive call center console, refer and transfer calls to appropriate department personnel. Place outbound calls to current or potential students and internal and external customers.• Provide support to prospective students including but not limited to admissions applications, residency determinations, portal access. Follow up on messages, manage sensitive documents, and maintain electronic records.• Assist students with navigation through college resources, and systems.

• First point of contact for students, faculty, and staff, addressing appointments, providing information and academic support for a variety of questions and concerns.• Offer reassurance and guidance on policies, procedures, and referrals when warranted.• Address stressful and delicate situations by assessing individual needs and apprehension.• Maintain student data base.• Preparation, verification and review of confidential documents.• Schedule and Administer exams.

• Development and delivery of educational course material in both the classroom and through online instruction. Classes Taught: Introduction to Psychology: An examination of the different models and key contributors of psychology, research methods, biological aspects of psychology, human development, perception, consciousness, learning, personality theory, and psychological disorders. Counseling & Mental Health Services: Custom designed elective course offering information on the steps towards obtaining a career in counseling. an introduction to its history, basic roles and services, as well as theory and methodology. Lecture topics include domestic violence, substance abuse & recovery, anger management, and grief. This course offers an additional opportunity to experience basic coping skills for improved mental health. Communications: Elective course custom designed to demonstrate specific facets of effective communication. Provide an enhanced understanding of interpersonal skills through both verbal and nonverbal communication skills. Emphasis is placed on the importance of conversation, listening, and writing as well as conversational etiquette. Public speaking, debating, and individualized marketing skills including personal statements and resume building skills are explored.Orientation Instructor Planning, preparation, and completion of intake forms associated with advising, enrollment, registration, and program requirements. Substitute • Extensive range of instruction for Adult High School and Career Readiness programs.Counseling Mentor• Designing strategies and offering referrals for both academic and mental health, including retention, career exploration, goal setting, and identifying perceived obstacles.• Provide guidance, motivational and emotional support.

Preparation and delivery of educational courses both in the classroom setting and online through Blackboard as part of the Social and Behavioral Sciences Department. Course Designer and Instructor: 2017-Present • Spiritual Psychology (Online course): An introduction to Transpersonal Psychology.• Development of new course for Social and Behavioral Sciences Department. Course Instructor 2014-2017 • Development Across the Lifespan (Classroom): A consideration of human development throughout the lifespan.• Family in Transition (Hybrid course): analyzing the family as a social institution in a changing society.• Social Psychology (Classroom and Hybrid Course) : Focus on human behavior in social settings.• Understanding Research Methods and Statistics (Three Semester Hybrid Honors Course): Understanding research methods, including implementation, writing and presentation skills. McNair Scholarship Program Instructor and Writing Specialist, Counseling Mentor, Presentation Preparation Skills Consultant 2014-PresentCounseling Mentor• Created a nurturing and supportive environment designed to empower students with the tools and self-confidence to excel in reading, writing, and presentation skills. • Responsible for academic evaluation and assessments.Writing Specialist • Trained and managed graduate assistants for instructional student support. • Provided guidance on research methods, enhanced written and oral presentation skills including personal statements and resume building. • Improved students’ organization skills and prioritization of work assignments.Presentation Preparation Skills Consultant 2014-Present • Consultation for presentation execution and design. • Tips on public speaking and presenting.

• Created a safe, nurturing learning environment for children from ages 2-5yrs. Specialized behavior management, instructional support, task redirection, and social skills. • 1:1 assessment of environmental influence on behavior.• Application of positive reinforcement techniques to support improved behavioral changes. • Utilized a STEM curriculum within educational and social programs.• Administrative Support for front desk service operations and general clerical duties.• Applied behavioral techniques necessary to facilitate an improved behavioral change necessary for learning. • Responsible for securing personal information.

Individual and group sessions, client evaluation, caseload monitoring and management, intake assessments, and family liaison. Appropriate handling of sensitive information.• Encourage the exploration of the emotional challenges that hinder self-image and managing accompanying triggers of anger and depression.• Design and implement therapeutically stimulating activities.

Conducted research on participants through physical and written analysis. Analyzed and documented statistical research findings included in research papers.

Appointment scheduling and updating listings through company specific software.Greeting and accommodating clients and agent’s individual needs.Maintain professional and personal atmosphere.