Public Online School Mentor * Utilized the K12 Public Online School and mentored an elementary (4th and 5th grade) and high school (10th and 11th grade) student for 2 years requiring supplemental teaching of key components to increase understanding* Ensured that a schedule was maintained and that weekly and monthly meetings were attendedHome School Teacher* Researched and developed curriculum for 12th grade student in preparation for CLEP testing for college course work utilizing several books to create the curriculum and providing enhancement materials such as videos and internet websites that would further facilitate understanding and make the information more exciting* Researched and developed curriculum for 6th grade student with math difficulties that would allow math to be less stressful and aid in continued progress in needed skills* Maintain required participation and grade book while going above and beyond the Texas Home School requirements

* Immersed in all aspects of City Management with an emphasis in policy research and development* Researched, evaluated, and developed a new policy requiring modification of an existing city ordinance* Contributed, facilitated, and presented information at City Council Meetings and Senior Staff Meetings* Researched, created, and presented a team building skills session for the senior management and public works teams* Provided research, data, and statistical analysis on various projects that required contacting other city officials, departments, and jurisdictions* Updated the Finance Officer’s Monthly Budget Report to the City Council

• Manages an assigned complex high-volume child support caseload, within program standards, policies, procedures, and mandated timeframes while utilizing all appropriate performance measurements.• Reviews, evaluates, and makes initial determinations on requests for services from a variety of sources• Interprets case information and conducts case actions for needed establishment and/or enforcement of child support and medical support orders in compliance with State laws, rules, regulations, and procedures• Reviews child and medical support orders for initiation of modification procedures as needed including actual modification and finalization of various administrative orders• Maintains current knowledge of child and medical support laws, rules, policies, and procedures• Maintains current knowledge of all applicable child and medical support computer programs while assuring case data is entered accurately and appropriately in the Support Enforcement Systems (SEMS)• Provides professional, timely and responsive customer service to a diverse set of stakeholders including clients or customers, co-workers, other agencies, and the general public while strictly adhering to all laws and policies regarding confidentiality• Independently interviews and/or negotiates with custodial or non-custodial parents, their attorneys or representatives, and employers regarding case information or actions.

• Research policy, procedures and regulations throughout the grievance procedure • Track grievance from start to finish to ensure it is complete for legal purposes• Maintain confidentiality of all grievances and information pertaining to them• Assign grievance to upper management staff for investigations within all 5 facilities• Interview and problem solve with inmates to reach an informal resolution if possible• Implemented a more efficient filing process • Implemented a new electronic process for submitting grievances to Superintendent• Heavy data entry and customer service• Daily use of OMNI, OBTS,TAS, Microsoft Word, Outlook, and Liberty• CORE Graduate

* Began as a sales associate and promoted within 4 months* Perform markups and markdowns * Prepare signs and displays to procure larger purchases* Customer Service with a smile* Cashier duties* Stock crew

* Regional Manager promoted me to the credit department* collection calls with impressive outcome* process credit applications* data processing* Microsoft Office, Mincron system* A/R, A/P, payroll records, bank deposits, and cash reconciliation* Process Vendor Return * Designed and introduced a new more efficient filling system* General office duties including-multi line phone, direct phone calls, make copies, fax,email, ordering of office supplies

created plumbers schedules* Dispatched plumbers* Excellent customer service with sometimes frantic customers* Microsoft Word, Quick Books, and Dispatch Pro. * A/R, A/P, deposits, customer billing, and daily time sheets.* Multi line phones with some on call after hours, lots of data entry, and filing.* Staff training, employee meetings, formulated new forms and tracking system foremployees and customers, employee disciplinary action when necessary.

* The most demanding position in the kitchen, the fry station and inside expo* Team motivation and training new members of the team* Managed to cover the kitchen for two hours by myself everyday at shift change.* Opening preparation cook* Receiving in the bi weekly truck* Restocking * Cleaning duties, and quality control.