Denise Shepherd Email & Phone Number

Colchester, England, United Kingdom

Fresh & artificial floral design for weddings, events & beautiful gifts www.instagram.com/rjbflowersandgifts

United Kingdom

Colchester, United Kingdom

Ipswich, United Kingdom

(Temporary position through REED Recruitment Agency)Provided a comprehensive range of administrative and support services across the organisation including the recruitment and operations teamsAssisted Group Recruitment Manager on a daily basis with a variety of tasks including budget proposals and research and presentations for new systems.Created and implemented trackers to document progress and shared the level of success of the recruitment drive with the Executive Leadership Team on a daily basis.Wrote enticing job descriptions and adverts, liaised with a variety of recruitment agencies, sourced direct candidates using job boards, conducted telephone interviews and facilitated assessment centres for a variety of roles, allocated hours and filled overtime to ensure shifts are covered, processed change of hours requests, ensured all paperwork was completed and filed all documents correctly.Checked and authorised time-sheets for over 100 temporary candidates across a range of agencies.

Colchester, United Kingdom

Project managementAnalysis of market data to assist in promotional strategies and preparation of reports for meetings with customers.PA duties for Senior Management and MD's including but not limited to diary management, travel arrangements, minutes and presentations.Business support including assisting the accounts department with purchase and sales ledgers for multiple companies.Creation of advertisements for national and global publications both online and in print.Both internal and external events organisation including international trade shows.Corporate and Social Responsibility agenda. Recently organised a skydive which raised £18k for The Charlie Watkins Foundation.Website & social media

London, United Kingdom

- Designed and implemented a brand new system for issuing and chasing invoices for payment. - Solely responsible for pursuing clients through the courts with a 100% success rate if payment not received within the allocated time-frame.- Attend weekly progress meetings and discuss projects on site Engineers absence.- Deal with all aspects of client/contractor management in person, on the phone and in writing and pass on any messages to the relevant department without delay. - Look after the general day to day running of the office including liaising with external companies and subcontractors.- Use specialist software to complete lighting calculations and cable sizing (Dialux & Amtech) to ensure designs are compliant with British Standards. Familiar with finding information from AutoCAD drawings.- Complete general administration; writing, formatting and issuing reports and drawings. - Manage MD’s diary, book meetings with Clients and organise all travel arrangements for personal and business trips. - Organise and schedule staff and client events from initial enquiries to confirming bookings with all persons involved. - Designed a brand new Company website, this needs to be kept up to date which includes writing case studies, liaising with photographers and external companies to gain testimonials and images and using basic code on wordpress to ensure the format remains the same throughout the site. - Ensure all social media sites are updated on a daily basis to increase brand awareness.- Perform initial screening and interviews for new staff. Once employed, create offer letters, terms of employment and inductions on their first day.- Complete any additional tasks for the Managing Director as required.

Rayleigh

- Complete interviews, inductions and regular training for all staff.- Ensure Opening and Closing procedures are adhered to by all staff. - Check bookings and comple orders to ensure stock was kept at an appropriate level in order for the business to run efficiently. - Ensure Health & Safety, Food Safety and Fire Safety policies are adhered to by all staff and kept up to date. - Recruit, train and develop the team to achieve their personal best and exceed customer expectations. - Increase revenue by booking, organising and running private events. - Responsible for weddings, special events and VIP bookings from initial enquiry to liaising with suppliers and running the function on the day. Follow up on event leads to increase revenue.- Responsible for completing staff rotas and submitting payroll. - Cash handling: tills, cashing up, safe checks and banking. - Update sales spreadsheets to monitor profit and loss.- Liaise with outside suppliers including our Security Company and DJs/Entertainment on a weekly basis. - Liaise with the owner of the business on a daily basis.- Regularly update social media sites for advertisement purposes.

Billericay

I still volunteer my spare time for this Company when required. Below is a description of all my responsibilities within the company to date.- Event decoration at major venues throughout the UK including Blenheim Palace and local venues such as Boreham House, Mulberry House, Three Rivers Golf and Country Club, The Manor Hotel & Restaurant and Christmas at Mercedes Benz showrooms. This includes floristy work, table accessories/props, chair covers and sashes.- Great level of detail and planning behind the scenes before installation to ensure everything runs smoothly on site. - Adhere to health and safety procedures to ensure the safety of staff and all party guests - Attend Wedding Fairs to set up installations and later assist with engaging potential Clients to increase revenue.- Designed and implemented a system to track expenses for the main company and it's 3 subsidiaries to reduce accountancy costs.- Met with clients and held consultations to assist them with their plans for all events and increase revenue through add on sales.- Created a spreadsheet to track all events that were happening each month and organised staff.- Issued invoices to clients and venues and chased for payment as per the Companies payment terms.

Witham

(Please note: March 2010 – July 2012 Receptionist)- Deal with all aspects of customer management in person, on the phone and in writing - Keep calm under pressure when dealing with difficult clients to be able to resolve the situation professionally - Work on initiative to resolve heated situations quickly, showing empathy and understanding whilst also remaining firm and professional - Answer customer complaints and queries quickly and effectively - Update management information and records on a daily basis - Manage payment and collect outstanding fees - Liaising with external areas of the business such as debt collection companies - Working and coordinating with Sales and Marketing team and Reception - Tours and sign-ups for new Membership - Arrange meetings for Management to reach settlements - Assist other departments with any duties as required by the General Manager - Ensure opening and closing procedures are carried out correctly - Meet and greet everyone who enters the building and deal with queries efficiently - Answer all phone calls within 3 rings - Take bookings and register guests - Ensure Company and Club knowledge is up to date - Communicate and assist the Reception Manager and other Heads of Departments - Maintain the Reception area – keep it clutter free, tidy and in order at all times- General cash handling and till operation including cashing up and checking floats twice daily

Education record

13 GCSE's - Grade A-C

Education record

Education record

Education record

Education record