- Optimized existing architecture designs to improve cost efficiency without compromising on quality or reliability standards for customers- Ensured compliance with organizational policies when deploying new services or making changes to existing ones- Maintained up-to-date documentation of configurations.- Designed service for Endpoint workstations - Planned projects with customer needs to improve environment and user experience- Provided guidance on best practices for managing distributed systems across multiple regions- Performed regular reviews of existing systems in order to identify areas of improvement- Documenting new customer environment- Proposal preparation for customer to implement new technology or to start new project to improve environment- Automating daily routines

- Insourced SCCM configuration and created environment from scratch- Implemented CoManaged for SCCM- Configured Intune setup for Europe part of company according to business need- Making decision where to lead intune or SCCM platform according to features and business needs- Application Management- Cloud based management via SCCM- SCCM management for EU and NA- Bitlocker implementation with SCCM and Intune- Onboarding various locations in our infrastructure and expanding setup for Intune and SCCM based on expansion of location- New equipment specification- Creating new standards for End-user Services- Process Optimization

- Migrated Customer infrastructure to up to date solution based on SCCM- Various projects to re-create SCCM environment at customer site according to business needs- Projects to update environment based on best practices- Supporting customer environment in various aspects for any issues, failures, improvements- SCCM Configuration and maintenance- Developing custom solutions for customers- Investigate paths for improvements for customer needs and requests- Follow project flow to meet all needs and be cost effective- Collaboration with various teams in project phases- Visited customers on-site to consult them for their needs and future projects- Communication with Clients to plan maintenance and changes in SCCM platform- Monthly review of current environment to find issues and adjust for new solutions- Create plan for SCCM implementation or migration for new clients- Fast reaction on environmental problem for each client- Task sequence designing based on all needs, requirements and projects

- Managing existing and creating new OS images- System deployment issues troubleshooting- SCCM maintenance- Creating custom reports with SCCM according to customer request- Developed solutions to clients needs- Troubleshooting any issues related to workstations- Continues improvements on End user needs- Communication with the customers based on their issues- Communication with teams to plan future releases and projects- Perform investigation and detect core issues in SCCM releases- Prepare, test and document solution to solve found issue- Prepare documentation for other teams to rise knowledge- Coordinate work with other teams if issue is not related to SCCM- Control and perform complicated releases of applications- Make sure that SCCM is up and running- Prepare and plan migrations for new software in environment

Communication with clients to align releases and projects- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible- Responded quickly to meet customer needs and resolve problems- Preparing plan for application mass deployment- Testing application solution before release- Preparation of different reports regarding application management- Troubleshooting issues with application deployment- Preparation and publishing Citrix\App-V applications- Manage SCCM releases for applications, images and drivers- Certification of new PC models- Document and edit knowledge base- Solve issues with software installations- Provide detailed investigation results for other teams- Monitoring of ongoing deployment and resolve issues before end user will notice- Working together with other teams to determine and resolve problems in related environment- Trained and supported end-users with software based on prepared documentation

- Utilized remote access tools for remote support of end user devices- Provided guidance to less experienced team members on how to resolve complex technical problems- Provided support to end users related to computer hardware and software- Administration of user account and group memberships- Installation and maintenance local and network printers- Ensure that clients are installed with latest Microsoft Patches- Assist in data backup and restoration- Implementation of processes for ticketing system- Document and improve existing processes- Ensure infrastructure is properly monitored- Identify & troubleshoot workstation configuration and/or performance issues- Work with senior level admins to determine and resolve high level problems- Ensure tickets are updated at all times until issues are resolved- Configured hardware, devices and software to set up workstations for employees- Trained and supported end-users with software and hardware- Analyzed issues to identify troubleshooting methods needed for quick remediation