Denis Plesca Email & Phone Number

Dublin, Leinster, Ireland

At ScentAir, as a Regional Engineer I am responsible for:- Onboarding of new clients.- New business development.- Ireland and NI Operations management.- Customer support for the Ireland and NI region.- Surveying new venues for our products and services.- Installing our fragrance solutions in various locations.- Isle of Man, Guernsey, Jersey operations service and support.- Servicing and repairing our products across all of our UKI network.

County Dublin, Ireland

- Configuring of digital video recorders (DVRs) and cameras, (ie)720P and/or 1080P.– In cab installation of DVRs into HGVs.- Service calls for FFC (forward facing cameras) & DVRs.– Stock control management.– Training and demo-ing the ProVision vehicle camera system to clients.– Remote troubleshooting over the phone, email and face-to-face.- Supporting clients from install stage to handover.

East Point Business Park, Building P2, Clontarf, Dublin 3.

Over the phone or email & face to face client support on several OS platforms (Windows, MacOSX, iOS, Android) particularly dealing with TCP/IP debugging. Designing, implementation, training and day to day management of Bitbuzz’ support call centre - 2nd level support manager. a. Creating new and/or updating existing training material on an ongoing basis. b. Visiting the call centre on a regular basis for on going training and development. c. Monitoring the performance of individual agents and deal with any issues.In house trainer for new engineers starters.Surveying (from plans OR site visit) and installing our Wifi service in hotspots across Ireland, United Kingdom and Northern Ireland.Managing our hotspot infrastructures across Ireland and the UK, ensuring service uptime is at utmost highest levels at all times. a. Diagnosing and resolving problems such as broadband connectivity issues, equipment misconfiguration and/or equipment failures. b. Deal with hotspot staff to resolve issues remotely where possible. c. Dispatching replacement equipment when required. d. Basic Linux knowledge.Configuring of wifi equipment for new and existing hotspots. a. Access points (indoor / outdoor) b. Switches c. ADSL / VDSL routers Using Eircom’s Unified Gateway to diagnose and report faults for our DSL products. Project manager for our Fibre MIA (managed internet access) installations from order handover to fibre installation in the UK market.

Blanchardstown Shopping Centre, Dublin 15

Full-time (post college) position:- New Business Development; - signing up new customers on Postpay / Prepay products.- KPI based role with a wide range of targets.- 100% KPI achievement rate on a monthly basis.- Excellent knowledge of Meteor products and services.- Costumer Retention; - ensuring customers receive the best support and care at all times face to face & over the phone.- Helping the store manager with the daily running of the store;a. Organising stock,b. Opening & closing of the flagship store,c. In store merchandising work.

3Arena (Ex The O2), The Academy, Olympia Theatre, Oxygen

Part-time position:- several day to day responsibilities included being in charge of; - preparing the merchandise stalls, - cash drops and restocking, - amalgamating remaining merchandise at the end of the day for a general count up

156 Pembroke Rd, Dublin 4

Part-time Autumn Internship:- In charge of the main re-brand project of documents for the HR, IT & Marketing departments.- working under the Assistant Marketing Department Manager.

St. Stephen Green, Dublin, Ireland.

Summer Internship:- designed & wrote several databases as part of a company db audit.- implemented some minor changes for existing databases.

Ifsc

End user technical support (face-to-face and over phone).Dealing with the full range of queries such as:Solving computer logon problem.Database updating.Computer software malfunctionMaking sure all the IT and AV equipment were in high working standard

Ashleigh Centre, Castleknock, Dublin 15

- Responsible for cash drops and helping the manager of the store during trading hours.- Hands-on pizza maker from prepping the dough, fresh, on daily basis to cooking presentation and handover.- Taking orders and processing transactions over the phone and face to face.- Excellent customer service skills.