Deniz Rawls Email & Phone Number

Forney, Tx, Us

Liaison between IT and the business, continuously enhancing, fixing, and testing the customer facing SaaS application used by 18+ million customers and internal insurance agents. Responsible for significant improvements in application reliability, state legal compliances, and customer usability.- Develop multiple user stories and user acceptance criteria for product enhancements and fixes for the current customer facing application- Conducts backlog grooming to prioritize the most impactful fixes and/or enhancements- Mitigated an issue preventing the conversion of 11,000+ customer profiles from the legacy application to the new version, allowing the deprecation of the legacy system- Partners with business liaisons to identify and generate application requirements- Mentor peers on processes and application functionality- Identifies and documents procedures for stakeholders, helping to prevent duplicated bugs while providing immediate issue mitigation- Guides QA team in test plan creation and provides approval, resulting in fewer production bugs- Bolsters application reliability by performing production support duties, including release support and ad hoc requests- Improves application functionality and reliability by leading triage and analysis on hundreds of production defects

Aggregated data from disparate business sources into the data lake for use by master data management, enterprise data warehouse, and business intelligence initiatives. This facilitated enhanced analytics by business partners which allowed for reduced expenses, more accurate estimations, and improved cross-departmental collaboration.- Trained, mentored, and knowledge shared with large and diverse audiences on big data processes - Worked with SQL in several database utility applications- Performed big data analyst duties including researching and developing requirements, data profiling, generating source-to-target mapping, and producing transformation logic- Collaborated directly with upper management on project development

Key contributor to quality assurance team for critical business models that controlled pricing for 18+ million customer insurance policies. This effort resulted in adherence to state regulations and filings, ensuring legal and ethical processes, and preventing punitive fines.- Tasked with creating and executing test plans with dozens of test cases for 8 proprietary applications- Coordinated with project managers and data analysts, generating and managing JIRA work items as necessary- Provided requirements and testing support to developers for the creation of new departmental tools- Trained GEICO Underwriting Systems Testing Team on triage and testing strategies for internal proprietary claims application - Authored documentation on internal systems to support training- Frequently worked with peers and management to resolve issues found during testing

- Completed training early as part of accelerated pilot group- Tasked by trainers to create and distribute agent training drills- Distributed relevant information and tips often to encourage overall team excellence- Consistently maintained excellent metrics while strictly adhering to GEICO’s underwriting guidelines

Mba - Information Technology Management

Bachelor'S Degree, Business Administration/Computer Information Systems