Dennis Arevalo Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, United States

Work with several teams and departments as the company wide Intake SME to develop better workflows, new software features and strategies to improve our average handle time and clinical quality. As a SME, I’ll also monitor the outcome of projects launched and follow up with employees across the organization to provide praise or feedback and schedule personalized trainings as needed to improve understanding of protocols, expectations and obtain feedback from users of the projects launched.Outcomes then presented to OpEx, Analytics, Engineers, VPs and Compliance to evaluate strategies implemented.

San Francisco Bay Area

Analyze current workflows and products, determine their effectiveness and develop improvement plans for individuals and products. Partner with cross functional teams from Operational Excellence, engineers, product designers, partnership managers, pharmacists and compliance for product and workflow improvements. Keep track of Fertility performance metrics and quality adherence, provide feedback to management about bottom performers with suggested improvement plans, and help with verbal and written prescription instruction translations in foreign languages.

San Francisco, California

* Create workflow/protocols for internal and external departments * Train new and current hires on (prescription) data entry, insurance billing and company protocols throughout several states* Keep track of KPI’s and SLA’s for quality trends for a team of 50+* Own continuous audits for quality control * Prepared monthly prepackaged medications to help patients with medication adherence * Act as main prior authorization specialist for the fertility department * Managed clinic invoices and charges via stripe. * Help with translation as needed in four languages (English, Spanish, Italian and French).

Palo Alto, California

* Senior Pharmacy technician* Trained new hires (CPhT, RPh, Mgt)* Managed employee schedule* Promoted company services and immunizations to nearby businesses * Was 1 of 2 staff members that serviced the company's Cystic Fibrosis patient's for all of California * Worked in several retail and specialty locations (Oncology, Fertility, Cystic Fibrosis and immunodeficiencies)* Help with translation as needed in four languages (English, Spanish, Italian and French)

Palo Alto, California

Spanish class teaching assistant

Foreign Languages And Literatures, General

Foreign language (Spanish, French and Italian) with Pre-Nursing studies

High School Diploma

Activities and Societies: French club, GSA(Gay Straight alliance), ACS (adolescent counseling services), track & field, Link Crew