• Partner with Implementation Manager as needed to answer benefit questions related to plan designs, client’s plan interpretation, and Cigna's service administration capabilities.• Creates and maintains final employer Benefit Summaries and SBCs. Ensure source documents are maintained in document storage process. • Attend internal strategy meetings to assist Implementation Manager with preparing for client interface session. • May attend client meetings to participate and provide support as needed on functional implementation processes.• Reviews and analyzes implementation materials to create and maintain work order (ePro/Profile/CIT). Acts as an ePro/Profile/CIT expert.• Determine if ePro inspection is required, partner with downstream areas to ensure ePro inspection is completed and review results. Update ePro based on feedback from ePro inspection process if applicable.• Provide support on end-to-end audits as needed to review disjoints in source documents and assist Implementation Manager.• Work fallout reports including DocGen and No Schedules Found and coordinate with Implementation Manager on maintenance activity/updates needed based on review of fallout.