Presently employed as an engineer specializing in Cisco Unified Communications (UC) at high-profile hospitals in the New York City area. In this capacity, I provide programming and troubleshooting for the Cisco phone system, alongside my work with legacy Nortel equipment and PBX's.

Nortel / Avaya PBX Specialist. CCTT Certified Copper and Fiber Installations. OSHA30- Serve as lead on-site engineer for major regional clients, including NYPD, Bronx DA, and Bank of America- Maintain, troubleshoot, and repair Toshiba Nortel PBX, Toshiba, Cisco, and Fiber Optics for One Police Plaza and all NYC precincts - Provide support for legacy telecommunications equipment and recommend viable alternatives to update- Perform structural mappings, maintenance and construction inspections, and foundation investigations- Diagnose and resolve integrated customer issues for implementation and maintenance of voice applications- Install, terminate, and test more than 2,000 Cat6 Copper Lines and SM MM Fibers

Field Engineer for Nortel PBX's and Cisco Call Manager- Leveraged technical expertise to service Montefiore Medical Center, Emerging Health IT, NYU Medical Center, Brooklyn Hospital, Brookdale Hospital, Wyckoff Heights Medical Center, Catskills Regional Medical Center and TEVA Pharmaceuticals- Interpreted and executed architectural drawings and design specs for TDM/VoIP telecommunication applications- Monitored and provided internal support for 24/7 PBX Systems and Cisco Call Manager care centers- Upgraded, maintained and repaired Call Manager Systems, PBX Systems, Avaya VoIP, and personal desktops

Drive migration from Nortel PBX to Cisco Call Manager at TD Securities.

Resident Tech Specialist at Bellevue Hospital, Deutsche Bank, Disney, ABC News, ESPN Magazine, and HSBC Bank.- Provided attentive, efficient, and accurate telecommunications engineering service.- Designed, installed, configured and analyzed performance of large-scale enterprise networks.- Decommissioned legacy PBX systems and drove migration of Nortel-Cisco systems.- Deployed, managed, supported, and remedied tickets for voice services of 4,000+ users as Resident Tech.

Resident Nortel PBX Tech Specialist- Upgraded PBXs and Call-Pilot Voicemail systems as per Nortel PEP & SU Service Update Library.- Performed daily maintenance to ensure integrity and stability of the voice communications environment.- Maintained over 2500 Nortel Phones & 20 PRI’s & 200 Copper Trunks, Video ISDN and 4w E&M circuits and inventory of all critical system parts- Provided technical leadership for the design, development, implementation and maintenance of the project- Managed DID assignment and endpoints for incoming summer interns.

Nortel PBX Specialist- Installed and maintained various Northern Telecom PBX systems: Option 11 – Option 81.- Programmed, installed and troubleshot digital & analog lines and trunks and video conferencing equipment- Provided Day-1 support for groups & individuals on phone set features and functions.- Processed MAC work orders on a timely basis and provide system availability 99.9% of the time.