Brandon G. Email & Phone Number

• Responsible for the performance and profitability of the IT Service Desk, Project Management, and Field Operations functions. Key Responsibilities
• Minimize costs of all departments to meet assigned profitability targets
• Rapidly maximize efficiencies and effectiveness of departments via creative solutions, automation, and elimination of unnecessary work elements
• Rapidly develop key subordinates and delegate operational responsibilities and hold them accountable for departmental performance
• Develop and issue daily, weekly, and monthly reports on key operational metrics for individual and departmental measurements
• Embody and promote the highest standards of character, integrity, and commitment to excellence.

New York, United States

• Monitor day-to-day operations of the Service Desk with a focus on the training and professional development of the IT Services Managers.
• Monitor the day-to-day operations of the Project Management Team with a focus on identifying a new Manager for the team who will report directly to you.
• Oversee the Recruitment of new service desk team members and project managers.
• Develop monthly reporting for both customers and internal executive team with a focus on KPIs and customer satisfaction.
• Enforce Connectwise time tracking discipline and post-project job cost analysis process.
• Develop and maintain training programs for both departments to provide consistency in service.

Edge is an innovative provider of business technology services. We possess all of the engineering, integration, installation, and support resources required to deliver premium voice, data, Wi-Fi, network security, connectivity, and IT solutions. The Manager of Professional Services is responsible for the daily management and oversight of Project Management.

Greater New York City Area

Greater New York City Area

Manage and facilitate a team of 5 and integrate and oversee key systems in Highgate Hotels NYC Independent/Luxury Portfolio. Responsible for all aspects of the IT department consisting of hardware infrastructure (internal and hosted), disaster recovery, IT Help Desk network security, software (legacy and purchased, ERP), PCI compliance, retail POS.

Midtown

- Ensure all areas of the hotel are supported with proper computer systems in accordance with the standards of Highgate IT and/or the appropriate governing Brand (e.g., Hilton, Marriott, etc.).- Provide budgeting guidance to hotels for all IT systems. This includes being an advocate for any brand related budget items that may pertain to a hotel as well as.

Master Of Fine Arts (Mfa), Business Administration And Management, General

Bachelor Of Arts - Ba, Dance & Theatre

Information Technology, Information Technology, 12

Activities and Societies: Honor Society