Brandon G. Email & Phone Number

Responsible for the performance and profitability of the IT Service Desk, Project Management, and Field Operations functions. Key Responsibilities • Minimize costs of all departments to meet assigned profitability targets• Rapidly maximize efficiencies and effectiveness of departments via creative solutions, automation, and elimination of unnecessary work elements • Rapidly develop key subordinates and delegate operational responsibilities and hold them accountable for departmental performance• Develop and issue daily, weekly, and monthly reports on key operational metrics for individual and departmental measurements• Embody and promote the highest standards of character, integrity, and commitment to excellence.

New York, United States

• Monitor day-to-day operations of the Service Desk with a focus on the training and professional development of the IT Services Managers.• Monitor the day-to-day operations of the Project Management Team with a focus on identifying a new Manager for the team who will report directly to you.• Oversee the Recruitment of new service desk team members and project managers.• Develop monthly reporting for both customers and internal executive team with a focus on KPIs and customer satisfaction.• Enforce Connectwise time tracking discipline and post-project job cost analysis process.• Develop and maintain training programs for both departments to provide consistency in service.• Continue to develop, enhance and enforce standard operating procedures• Guarantee quality by creating and maintaining a Quality Assurance Program

Edge is an innovative provider of business technology services. We possess all of the engineering, integration, installation, and support resources required to deliver premium voice, data, Wi-Fi, network security, connectivity, and IT solutions. The Manager of Professional Services is responsible for the daily management and oversight of Project Management Services and of the Project Management Team to ensure Edge is providing successful project services and support of the contracted Edge products and services.

Greater New York City Area

Greater New York City Area

Manage and facilitate a team of 5 and integrate and oversee key systems in Highgate Hotels NYC Independent/Luxury Portfolio. Responsible for all aspects of the IT department consisting of hardware infrastructure (internal and hosted), disaster recovery, IT Help Desk network security, software (legacy and purchased, ERP), PCI compliance, retail POS, ecommerce/Web platform, and vendor management (consultants and offshore support). Brands include Marriott, Hilton and independent brands. - Performs analysis and makes recommendations in areas that require a high level of technical competency.- Designs data bases and data dictionary criteria.- Performs a variety of complex programming tasks, such as designing, documenting, and coding program logic.- Provides technical training, guidance, and resource support for end users and Departmental staff.- Provides application support and enhancements to existing applications. Defines system requirements, priorities, and viable alternatives. Coordinates the efforts of staff to locate, assess, install, test, and maintain computer software systems. Coordinates conversions and upgrades to vendor systems.- Performs as a project lead and directs systems analysts. Provides leadership and coordination on projects assigned to systems analysts.- In addition to all account-abilities of the Systems Analyst position, assumes greater leadership role, utilizing broader knowledge and high level technical skills.- Assists in developing user documentation and departmental policies and procedures that impact the use of application systems.- Continues to develop professional skills in the information systems and health care fields through trade magazines, manuals, seminars, and courses. Assist sin training analyst staff.- Performs complex Senior Systems Analyst duties on a regular and continuous basis.- Performs other related duties as assigned.- Negotiate and maintain vendor contracts and licensing for hardware and software.

Midtown

- Ensure all areas of the hotel are supported with proper computer systems in accordance with the standards of Highgate IT and/or the appropriate governing Brand (e.g., Hilton, Marriott, etc.).- Provide budgeting guidance to hotels for all IT systems. This includes being an advocate for any brand related budget items that may pertain to a hotel as well as Highgate system budgeting guidelines.- Understanding, reviewing, and delivering IT related budgets at the hotel level and working with the hotels executive team to achieve budget compliance.Oversee financial aspects of the IT department including expense management, etc.at the hotel levels.- Creating and updating detailed documentation on all hotel systems.- Thoroughly understanding hospitality centric systems from door locking to guest room entertainment and being able to speak towards them in comparison to Highgate standards.- Managing all IT related projects, including renovation, construction, and working with 3rd parties to properly complete on time and within budget.- Champion security at the property level to ensure compliance with Highgate standards.- Providing high resolution troubleshooting if needed.- Work with 3rd Party Support to constantly improve day to day IT hotel requests and issues- Working with 3rd party vendors to provide quotes and, ultimately, projects for hotel based systems.

Master Of Fine Arts (Mfa), Business Administration And Management, General

Bachelor Of Arts - Ba, Dance & Theatre

Information Technology, Information Technology, 12

Activities and Societies: Honor Society